Service Manager

The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service, maintenance, and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow.  With competitive compensation and an attractive benefits package, TAG is an exciting place to work.

TDH Refrigeration, a TAG company, is seeking Refrigeration Service Manager who is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group’s objectives in the Buffalo, NY area.

Key Responsibilities

• Reads, analyzes and interprets written or verbal reports, correspondence or proposals

• Assists employees in diagnosing commercial HVAC/Refrigeration equipment
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Requisitions and keeps inventory of tools, equipment and materials and Safety supplies
• Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances
• Interprets and communicates company policies to employees
• Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Ensures proper procedures are followed and put in place for reporting and managing accidents
• Enforce the processes and procedures to create more efficient and profitable service business
• Interprets specifications, blueprints and job orders to employees, and assigns duties
• Responsible for working with Company dispatchers on all customer and technical issues
• Recommends measures to improve performance and quality of product delivered to our customers
• Reviews warranty, service, start-up repair, and installation needs
• Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
• Analyzes and resolves work problems, or assists employees in solving work problems
• Initiates or suggests plans to motivate employees to achieve performance goals
• Reviews & ensures accurate time and production records
• Identifies training needs of staff and facilitates delivery of training.
• Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

• Directly supervises service technicians and leads
• Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws
• Assist with after hour emergency service along with technical support of employees, as needed.

Required Qualifications

• Two (2) year Technical or Bachelor’s degree recommended but not required

• Five (5) plus years of successful HVAC service management background
• Must have experience and/or knowledge of the industry
• Must have a valid driver’s license with a clean driving record
• Ability to perform advanced level maintenance related tasks on HVAC equipment
• EPA Universal Certification
• Problem solving and conflict management skills recommended
• Ability to generate ideas and create processes to grow service department
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work well with all levels of management, executive leadership and support staff, as well as with employees

Working Conditions

• Ability to climb ladders
• Moving and lifting equipment

• Occasionally exposed to outside weather
• Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock
• On occasions, require driving to customer sites

Benefits:

• Competitive pay
• Medical, dental, and vision insurance options
• Retirement savings plan with company contributions (401(k) or equivalent)
• Paid vacation, holidays, and sick time
• Year-round, steady work
• Opportunities for career growth advancement
• Supportive, team-based work environment