Sign upLog in
JobsJobs in OhioJobs in Cincinnati, OHCustomer Service Jobs in Cincinnati, OHClient Services Jobs in Cincinnati, OH

Service Manager

EMCOR Group

Cincinnati, OH

Apply
JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Architectural Services, Budget Management, Business Growth, Communication Skills, Computer Skills, Construction, Contract Requirements, Corporate Compliance, Corrective Action, Credit and Collections, Customer Satisfaction, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Financial Planning, Hazard Analysis, High School Diploma, Industry Standards, Licensing, Maintenance - Electrical, Maintenance - HVAC, Maintenance Services, Market Surveys, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, National Fire Protection Association (NFPA), Operational Expenditure (OPEX), Order Delivery, Performance Metrics, Protective Services, Purchasing/Procurement, Remodeling, Resolve Customer Issues, Revenue Growth, Safety Compliance, Safety/Work Safety, Sales, Service Delivery, Staff Motivation, Strategic Planning, Time Management, Training Program, Training/Teaching, Vendor/Supplier Relations, Willing to Travel
LOCATION
Cincinnati, OH
POSTED
2 days ago
About UsWe provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.Job SummaryAbout Us:S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.Click the link below to watch a short video about S.A. Comunale.comunale.com/application/files/5717/5459/5043/Sprinkler_Highlight_Vide_LoRes.mp4Job Title: Service ManagerThe primary function of this role is to oversee all aspects of the Branch Service Department including service, and small contract jobs. This position reports to the Branch Manager with a dotted line to the Vice President of the Service & Inspection Division. The Service Manager is responsible for directly supervising all branch service department office and field staff to include Administrative Assistants, Sales Representatives, and Technicians. The Service Manager must ensure that the company satisfies the customer's requirements so that the customer receives quality work and timely service during installation, repair and maintenance of equipment.This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards management, sales, and customer service. It also requires travel to branch office locations, jobsites and customer facilities.Essential Duties / Responsibilities:Include the following. Other duties may be assigned.* Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.* Responsible for managing the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.* Responsible for the identification, selection, and development of new and existing customer accounts.* Responsible for establishing and maintaining effective communication with customers.* Ensure contractual obligations are met and actively participate in quickly resolving customer problems.* Plan a growth strategy and carry it out efficiently and effectively.* Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations.* Responsible for setting fair and manageable assignments for assigned personnel.* Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner.* Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.* Identify areas where training and development will enhance the branches opportunity to meet current and future business needs. Periodically review subordinates performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.* Accountable for employee and office compliance with corporate safety programs. Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.* Responsible for establishing and maintaining effective communication with customers, ensuring their satisfaction with our products and services at all times.* Quotes to the customers for service and any follow-up impairments.* Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.* Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.* Perform customer surveys as required/requested.* Develop and maintain vendor relations.* Obtain all licensing required to perform job function, as applicable.* Obtain manufacturers' certifications required to perform job function, as applicable* Complete proper scheduling and execution of monthly calls as assigned by management.* Execute all Company processes and complete all required paperwork accurately and in a timely manner.* Continually enhance sales skills and product knowledge in order to promote a professional image in the field.* Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects* Travel to customer and job sites as required.Qualifications:To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education / Work Experience:* High school diploma or GED is required.* 7+ years' experience fire sprinkler work is required.* 5+ years' experience in a management position is required.* Previous sales experience is a plus.* Working knowledge of NFPA 13 and 25 required.* Knowledge of industry standard practices for service, inspections, and design is required.* Valid driver's license and excellent driving record is required.Computer Skills:* Significant experience with Microsoft Office (i.e., Word, Excel) applications required.We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Essential Duties & Responsibilities#comunale #LI-AL1Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action PolicyPlease review our Affirmative Action Policy.Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

About the Company

E

EMCOR Group

A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Construction - Industrial Facilities and Infrastructure
WEBSITE
https://www.emcorgroup.com/

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Coordinator Jobs in Cincinnati, OHService Representative Jobs in Cincinnati, OHService Specialist Jobs in Cincinnati, OH