Service Manager

Service Manager

PURPOSE:

To direct tractor repair activities and road service trouble shooting in order that Marten Transport, Ltd. tractors comply with Federal specifications and operate in a safe, reliable manner.

RESPONSIBILITIES:

1. Manage maintenance staff in the repair and maintenance of tractors and or trailers, fostering teamwork.

2. Handle road service/troubleshooting over the phone.

3. Manage parts function, purchasing, and issuing PO''s when necessary.

4. Manage quality control efforts for terminal operations.

5. Oversee warranty program

6. Work with Foreman to accomplish daily goals.

7. Manage all computer and telephone activities.

8. Handle all people (driver) issues when necessary.

9. Oversee terminal fuel process

10. Responsible for company vehicles

11. Manage tire program

12. Responsible for terminal maintenance budget

13. Serve as a resource for foreman on personnel issues; including but not limited to PTO, hiring, and disciplinary issues

14. Interact with drivers for counseling, problem resolution and general assistance

15. Serve as a liaison to local community groups, regulatory, law enforcement agencies and Marten vendors

16. Monitor yard and facilities for compliance and maintain a professional and clean environment.

17. Assist Terminal Management on daily responsibilities

18. Other duties as assigned.