This position is available at one of Brinson Auto Group's locations:
- MUST HAVE SERVICE EXPERIENCE IN A NEW CAR DEALERSHIP TO APPLY. APPLICANTS WITH NO PRIOR EXPERIENCE WILL NOT BE CONSIDERED.
Are you the kind of leader who keeps the shop moving, the team focused, and the customer satisfied?
If you’re a high performing Service Manager who leads from the front, solves problems before they reach the customer, and brings structure to the chaos, Brinson Auto Group wants to talk to you.
We’re looking to add a Service Manager who brings professionalism, accountability, and operational discipline to every part of the fixed ops process. This role is about more than schedules and ROs it’s about building a team, driving results, and creating a department that runs the right way, every day.
What We’re Looking For:
3–5 years of experience in Automotive Service Management
A strong technical foundation, either through past wrench turning experience or deep mechanical knowledge
A leader who trains, motivates, and holds their team accountable
Someone who communicates clearly with techs, advisors, and customers alike
A process-focused operator who understands productivity, CSI, and profitability metrics
A steady, level-headed presence in a fast paced environment
What We’re NOT Looking For:
If you avoid confrontation, shy away from accountability, or struggle to manage people this isn’t the right fit
If your résumé shows constant movement from store to store, this likely isn’t the opportunity for you
We’re looking for someone who wants to plant roots, take ownership, and lead with pride
What We Offer:
A stable and growing dealership group with strong leadership support
A competitive compensation plan with real upside for strong performers
A team culture built on doing things the right way
Room to grow into upper fixed ops leadership within the group
Job Summary:
The Service Manager is responsible for overseeing all operations in the service department ensuring efficiency, accuracy, and a high level of customer satisfaction. This includes managing advisors, technicians, porters, detailers, and administrative support staff.
Duties and Responsibilities:
Lead daily service operations, including advisor performance, technician productivity, and customer satisfaction
Hire, train, and develop all service department staff
Monitor RO flow, dispatch, and technician efficiency
Ensure repairs are completed properly and on time
Handle customer escalations and follow up on CSI issues
Work with the Parts Manager to reduce downtime and support production
Track departmental performance including revenue, gross profit, and expenses
Collaborate with other departments to improve internal communication and workflow
Conduct weekly team meetings and participate in leadership meetings
Maintain manufacturer and company compliance requirements
Build and maintain a culture of quality, consistency, and high standards
Qualifications:
High school diploma or GED required
3–5 years of dealership service management experience
Strong customer service and team building skills
Experience with dealership DMS systems and service scheduling software
Working knowledge of Microsoft Office
Valid driver’s license and clean driving record
Professional appearance and strong work ethic
Strong problem solving, communication, and multitasking ability
Working Conditions:
The position requires working both indoors and outdoors in a dealership shop environment
Must be able to work full time, including weekends when necessary
If you’re serious about running a productive service department, building a strong team, and being part of a dealer group that values leadership and longevity we want to hear from you.
Send your résumé and a short statement of interest today.
Let’s build something great.
While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.