Service Manager

Description

Key Responsibilities

• Lead, schedule, and manage the daily activities of service technicians assigned to the division, ensuring work is prioritized, dispatched, completed, and documented efficiently.
•  Provide direct oversight and coaching to senior service technicians and field technicians on troubleshooting, repair strategy, labor planning, service procedures, and complex customer issues.
• Partner with service coordinators to improve scheduling discipline, customer communication, work order accuracy, billing readiness, and overall paperwork flow.
• Review open work orders, technician efficiency, labor utilization, warranty activity, service backlog, and customer service trends to identify areas for improvement and take corrective action when needed.
• Maintain strong customer relationships by responding promptly to service concerns, resolving complaints professionally, and reinforcing customer confidence in FS-Compression’s service capabilities.
• Drive workmanship quality and technical consistency by reinforcing company standards, manufacturer requirements, proper documentation, and professional field practices.
• Develop, train, and evaluate service technicians to ensure technical competency, safe work practices, customer-service professionalism, and continued growth within the compressed air industry.
• Support quoting and planning for service projects, repairs, replacements, installations, upgrades, preventative maintenance agreements, and other customer service needs.
•  Oversee warranty work to ensure proper authorization, documentation, parts usage, claim support, and cost control while minimizing the negative impact on service department revenue.
• Promote compliance with company policies, safety requirements, customer site rules, environmental practices, and applicable regulatory standards.
• Manage service department assets, including service trucks, tools, equipment, and materials, to ensure they are maintained, assigned appropriately, and used responsibly.
• Collaborate with sales, parts, warehouse, accounting, factory representatives, and other department leaders to improve workflow, communication, customer responsiveness, and overall branch performance.
•  Participate in hiring, onboarding, staffing plans, and technician capacity reviews to maintain appropriate service coverage based on workload, customer demand, and approved business needs.
• Continuously improve knowledge of compressors, dryers, filtration, piping, condensate management, controls, vacuum systems, blowers, and related compressed air technologies through training, factory schools, industry events, and technical publications.

Skills, Knowledge and Expertise