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Client Services Jobs in Indianapolis, IN

Service Manager

Pace Transportation Services
  • Indianapolis, Indiana
    30+ days ago

    Job Description

    Description

    JobOverview
    TheServiceManagerisresponsibleforoverseeingthedailyoperationsofthetrailerrepairservicedepartment,ensuringhigh-qualityrepairandmaintenanceservices,anddeliveringexceptionalcustomersatisfaction.Thisroleinvolvesmanagingateamoftechnicians,coordinatingserviceschedules,handlingcustomerinquiries,andmaintainingoperationalefficiency.
    ResponsibilitiesandDuties
    • Supervise, mentor,andevaluateservicetechniciansandsupportstaff.
    • Scheduleandassigntaskstoensureefficientworkflowandtimelycompletionofrepairs.
    • Conductregulartraininganddevelopmentsessionstoenhanceteamskillsandknowledge.
    • Serveas theprimarypointofcontactforcustomersregardingserviceinquiries,repairstatus,andconcerns.
    • Addressandresolvecustomercomplaintsandissuespromptlyandprofessionally.
    • Developandmaintainstrongcustomerrelationshipstofosterrepeatbusinessandreferrals.
    • OverseedailyoperationsoftheTrailerandDeiselrepairdivisions,includingworkflowmanagement,partsinventory,andequipmentmaintenance.
    • Ensureadherencetosafetystandards,companypolicies,andindustryregulations.
    • Monitorandcontrolservicedepartmentbudgets,includinglaborcostsandinventoryexpenses.
    • Implementandmaintainqualitycontrolprocessestoensurerepairsmeetcompanystandardsandcustomerexpectations.
    • Conductregularinspectionsofcompletedworktoverifyqualityandaccuracy.
    • Developandenforcebestpracticesforrepairproceduresandservicedelivery.
    • Prepareandmanageservicereports,includingworkorders,servicelogs,andperformancemetrics.
    • Analyzeservicedata toidentifytrends,areasforimprovement,andopportunitiesforefficiency.
    • Coordinatewithotherdepartments,suchassalesandparts, tosupportoverallbusinessoperations.
    • Staycurrentwithindustrytrends,technologicaladvancements,andbestpracticesintrailerrepairandmaintenance.
    • Providetechnicalsupportandguidancetotechniciansasneeded.
    • Troubleshootandresolvecomplexrepairissuesandensureproperdiagnosticproceduresarefollowed.
    SkillsandQualifications
    • Education:Highschooldiploma orequivalent; relevanttechnicalcertificationsorassociatedegreeinautomotiveormechanicalengineeringpreferred.
    • Experience:Minimumof5yearsofexperienceintrailerrepairor arelatedfield,withatleast5yearsin asupervisoryormanagerialrole.
    • Strongleadershipandteammanagementabilities.
    • Excellentcustomerserviceandcommunicationskills.
    • Proficiencyindiagnostictoolsandrepairtechniquesfortrailers.
    • Solidunderstandingofsafetystandardsandindustryregulations.
    • Strongorganizationalandproblem-solvingskills.
    • Abilitytomanagemultipletasksandprioritiesin afast-pacedenvironment.
    PhysicalRequirements
    OfficeEnvironment
    • Must be able to lift/carry5lbsfrequently. 
    • Must be able to lift/carry25lbsoccasionally. 
    • Must be able to lift/carry50lbsinfrequently.
    • Prolonged periods of sitting at a desk and working on a computer.
    Equal Employment Opportunity
    Hinton Transportation Investments, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

    Numbers & Facts

    LocationIndianapolis, Indiana
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