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Service Manager Jobs in Indianapolis, IN

Service Manager

Pace Transportation Services
  • Indianapolis, Indiana
  • Autofill and Review
30+ days ago

Job Description

Description

JobOverview
TheServiceManagerisresponsibleforoverseeingthedailyoperationsofthetrailerrepairservicedepartment,ensuringhigh-qualityrepairandmaintenanceservices,anddeliveringexceptionalcustomersatisfaction.Thisroleinvolvesmanagingateamoftechnicians,coordinatingserviceschedules,handlingcustomerinquiries,andmaintainingoperationalefficiency.
ResponsibilitiesandDuties
  • Supervise, mentor,andevaluateservicetechniciansandsupportstaff.
  • Scheduleandassigntaskstoensureefficientworkflowandtimelycompletionofrepairs.
  • Conductregulartraininganddevelopmentsessionstoenhanceteamskillsandknowledge.
  • Serveas theprimarypointofcontactforcustomersregardingserviceinquiries,repairstatus,andconcerns.
  • Addressandresolvecustomercomplaintsandissuespromptlyandprofessionally.
  • Developandmaintainstrongcustomerrelationshipstofosterrepeatbusinessandreferrals.
  • OverseedailyoperationsoftheTrailerandDeiselrepairdivisions,includingworkflowmanagement,partsinventory,andequipmentmaintenance.
  • Ensureadherencetosafetystandards,companypolicies,andindustryregulations.
  • Monitorandcontrolservicedepartmentbudgets,includinglaborcostsandinventoryexpenses.
  • Implementandmaintainqualitycontrolprocessestoensurerepairsmeetcompanystandardsandcustomerexpectations.
  • Conductregularinspectionsofcompletedworktoverifyqualityandaccuracy.
  • Developandenforcebestpracticesforrepairproceduresandservicedelivery.
  • Prepareandmanageservicereports,includingworkorders,servicelogs,andperformancemetrics.
  • Analyzeservicedata toidentifytrends,areasforimprovement,andopportunitiesforefficiency.
  • Coordinatewithotherdepartments,suchassalesandparts, tosupportoverallbusinessoperations.
  • Staycurrentwithindustrytrends,technologicaladvancements,andbestpracticesintrailerrepairandmaintenance.
  • Providetechnicalsupportandguidancetotechniciansasneeded.
  • Troubleshootandresolvecomplexrepairissuesandensureproperdiagnosticproceduresarefollowed.
SkillsandQualifications
  • Education:Highschooldiploma orequivalent; relevanttechnicalcertificationsorassociatedegreeinautomotiveormechanicalengineeringpreferred.
  • Experience:Minimumof5yearsofexperienceintrailerrepairor arelatedfield,withatleast5yearsin asupervisoryormanagerialrole.
  • Strongleadershipandteammanagementabilities.
  • Excellentcustomerserviceandcommunicationskills.
  • Proficiencyindiagnostictoolsandrepairtechniquesfortrailers.
  • Solidunderstandingofsafetystandardsandindustryregulations.
  • Strongorganizationalandproblem-solvingskills.
  • Abilitytomanagemultipletasksandprioritiesin afast-pacedenvironment.
PhysicalRequirements
OfficeEnvironment
  • Must be able to lift/carry5lbsfrequently. 
  • Must be able to lift/carry25lbsoccasionally. 
  • Must be able to lift/carry50lbsinfrequently.
  • Prolonged periods of sitting at a desk and working on a computer.
Equal Employment Opportunity
Hinton Transportation Investments, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Numbers & Facts

LocationIndianapolis, Indiana

Skills

  • Mentoringunmatched

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