Benefits:- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
Job SummaryWe are seeking an experienced
Service Manager to join our team! As a service manager, you will oversee the day-to-day operations, maintenance routes, equipment repairs, and team performance. This can include delegating activities to ensure everything gets done in a timely manner, creating performance reviews for staff, training new employees on safety procedures and standards, and regular inspections of all equipment. The ideal candidate has experience managing a team and excellent communication skills.
Responsibilities - Team Leadership & Training: Hire, coach, and schedule pool technicians and repair staff, conduct ride-alongs, and enforce safety and technical standards.
- Route Optimization & Dispatching: Manage daily and weekly maintenance routes using industry software to ensure high route density, fuel efficiency, and punctual service for our residential clients.
- Technical Support & Repairs: Act as the senior technical resource for the team. Diagnose, troubleshoot, and repair residential equipment including pumps, filtration systems, heaters, salt chlorine generators, and advanced pool automation/smart controllers.
- Homeowner Customer Relations: Address escalated homeowner inquiries or concerns promptly. Provide clear, transparent explanations of necessary equipment repairs, water chemistry issues, or structural needs.
- Sales & Service Growth: Generate and present accurate estimates for equipment upgrades (such as variable-speed pump conversions, automation systems, or heater installations) and new recurring maintenance contracts.
- Inventory & Fleet Management: Monitor stock levels for residential pool chemicals, parts, and tools. Ensure company service vehicles are clean, properly stocked, and safely maintained.
Qualifications- Previous experience in a management role
- 3 to 5 years of hands-on experience in swimming pool maintenance, water chemistry, and equipment repair.
- Strong communication skills
- Excellent attention to detail
- Ability to work outdoors in variable weather conditions and lift up to 100 lbs.
- Familiarity with computer programs, such as the Microsoft Office suite