Service Manager

Job Description:

Wastequip WRX is seeking a Service Manager to lead our Jurupa Valley operation. This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance.

The Service Manager will lead both shop and mobile service operations, ensure high-quality, timely repairs while driving revenue growth and strong customer relationships.

Salary Range: $120,000 - $135,000 (Based on experience).

Key Responsibilities:

Leadership & Culture

• Lead, coach, and develop service technicians and support staff
• Build a high-accountability, performance-driven culture
• Create a work environment focused on respect, engagement, and retention
• Champion and enforce a safety-first culture

Financial & Business Ownership:

• Own service revenue, labor utilization, and profitability targets
• Develop and execute the annual operating plan
• Monitor performance and take action to improve results in real time
• Drive growth in service sales across existing and new customers

Operational Execution:

• Manage daily service operations including:
• Scheduling and workflow management
• Technician productivity and efficiency
• On-time delivery and turnaround time
• Establish and maintain a daily and weekly operating cadence to track performance
• Ensure consistent, high-quality execution across shop and field service

Mobile Service & Field Execution:

• Lead mobile service operations, including:
• Technician routing and dispatch
• Field productivity and utilization
• Response time and customer uptime
• Improve efficiency of field service delivery and coverage

Parts & Service Integration:

• Partner closely with the parts team to:
• Improve fill rate and parts availability
• Reduce downtime caused by stockouts
• Prioritize critical repairs and customer needs
• Actively manage backorders and open work orders to completion

Customer & Commercial Focus:

• Take ownership of customer satisfaction and retention
• Build and maintain strong relationships with key customers
• Identify opportunities to expand service revenue and cross-sell parts and services
• Proactively address customer issues and drive them to resolution

Technical Leadership:

• Support team with technical expertise across:
• Heavy-duty truck systems
• Welding, electrical, pneumatic, and hydraulic systems
• Conduct or oversee equipment inspections and job scoping
• Ensure quality standards are met on all repairs

Key Performance Expectations:

Success in this role will be measured by:

• Service revenue growth
• Labor utilization and technician productivity
• Turnaround time and on-time completion
• Customer satisfaction and retention
• Parts availability and reduced downtime
• Team engagement and retention

Qualifications:

• 5+ years of leadership experience in service, maintenance, or heavy-duty equipment
• Strong knowledge of heavy-duty trucks, refuse equipment, or similar industry
• Proven ability to lead teams and drive operational performance
• Experience managing financial results (revenue, cost, profitability)
• Experience with ERP systems and Microsoft Excel
• Clean driving record and ability to travel as needed

Required Skills:

• leadership and communication skills
• Ability to operate in a fast-paced, high-accountability environment
• Strong problem-solving and decision-making skills
• Customer-first mindset with a focus on results

Language Requirement:

• Must be fluent in English (speaking, reading, and writing)
• Bilingual English/Spanish strongly preferred

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA's)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance

Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.