Service Manager

We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Responsibilities:

• Oversee field and shop repairs including closing work orders.
  
• Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
  
• Review and evaluate all work orders for accuracy
  
• Negotiate and settle customer and internal service disputes
  
• Control and evaluate department P & L, including capital expenditures
  
• Interact with other department employees and promote a team environment
  
• Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
  
• Monitor and schedule for technician training to stay current with technology
  
• Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
  

Qualification

• Strong organizational and customer service skills
  

• Exceptional time management skills, and the ability to prioritize and complete all tasks required.
  
• Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy construction and mining equipment Industry.
  
• Must have excellent verbal and written communication skills
  
• Must have strong customer service skills
  
• Strong computer skills
  

Compensation:

$80k - $110k/year, salary range depends on experience and qualification.

Shift:

Day shift, 7:00 am – 5:00 pm Monday – Friday.