Service Manager

This is an excellent opportunity for a hands-on service leader who understands equipment repair, technician management, customer service, and shop operations. The ideal candidate will be responsible for keeping service operations running efficiently while maintaining high standards for safety, quality, productivity, and customer satisfaction.

Key Responsibilities

• Oversee daily service department operations, including the maintenance and repair of construction and aerial equipment.
  

• Supervise, support, and develop heavy equipment mechanics and technicians.
  

• Coordinate workflow, prioritize repairs, and allocate resources to meet service deadlines.
  

• Monitor technician productivity, work quality, and overall department performance.
  

• Ensure equipment is diagnosed and repaired accurately and efficiently.
  

• Provide technical guidance and assistance with complex mechanical, hydraulic, electrical, and diesel-related issues.
  

• Coordinate service scheduling, work orders, parts requirements, and repair estimates.
  

• Communicate with customers regarding service needs, repair recommendations, costs, and timelines.
  

• Manage customer concerns and ensure a high level of customer satisfaction.
  

• Monitor labor costs, parts expenses, service profitability, and operational efficiency.
  

• Ensure compliance with company policies, equipment safety standards, and applicable regulations.
  

• Maintain accurate service records, documentation, and performance reports.
  

• Support technician recruitment, onboarding, training, and ongoing professional development.
  

• Identify opportunities to improve service processes, reduce downtime, and increase productivity.
  

• Previous experience managing or supervising a service department in the heavy equipment, construction equipment, aerial lift, or related mechanical service industry.
  

• Strong knowledge of equipment maintenance, diagnostics, and repair processes.
  

• Experience working with equipment such as boom lifts, scissor lifts, excavators, loaders, or similar machinery is an asset.
  

• Solid understanding of hydraulic, electrical, mechanical, and diesel systems.
  

• Proven ability to lead, motivate, and develop technicians.
  

• Strong organizational, problem-solving, and decision-making skills.
  

• Experience coordinating service schedules, parts, work orders, and customer communications.
  

• Understanding of service department productivity, labor costs, and profitability.
  

• Excellent customer service and communication skills.
  

• Proficiency with computers and service management software.
  

• Commitment to workplace safety and quality workmanship.
  

Competitive salary between $90,000–$150,000 annually, based on experience and qualifications.

Enjoy an outstanding benefits package, with 100% employer-paid benefits, including:

• Medical insurance
  

• Dental insurance
  

• Life insurance
  

• 401(k) retirement plan with 5% employer match
  

• Paid time off (PTO)
  

• Paid holidays
  

Are you an experienced service leader who knows how to keep technicians productive, customers satisfied, and equipment operating reliably? We want to hear from you!