Location: Marathon, FL (Florida Keys) Job Type: Full-Time Pay: Competitive, based on experience
About Us We are a trusted, family-owned auto repair shop that has served the Marathon community since 1974. We're looking for an experienced Service Manager to lead our day-to-day shop operations, keep our team running smoothly, and deliver the kind of honest, high-quality service our customers have relied on for 50 years.
What You'll Do
Oversee the daily operations of the shop, ensuring everything runs efficiently and on schedule
Schedule and coordinate customer appointments and technician workloads
Order and manage parts inventory, ensuring the right parts arrive on time and at the right cost
Supervise mechanics and technicians, reviewing and quality-checking completed work
Write clear, accurate repair estimates for customers
Identify and recommend additional services (upselling) based on vehicle needs
Overcome customer objections and resolve complaints professionally and promptly
Lead, motivate, and support the team — setting a strong example of teamwork and accountability
Monitor shop performance and drive revenue growth through efficient operations and strong customer relationships
Maintain a clean, safe, and organized shop environment
Ensure compliance with shop policies, safety standards, and industry regulations
Track key metrics (labor hours, parts costs, customer satisfaction, revenue) and report to ownership
What We're Looking For
Proven experience in automotive service management, shop supervision, or a similar leadership role
Strong knowledge of automotive repair processes and terminology (ASE certification a plus)
Experience writing estimates and working with shop management software
Excellent communication and customer service skills — comfortable resolving conflict and handling objections
Strong leadership skills with the ability to manage, coach, and motivate a team of mechanics
Sales-minded approach to identifying additional service opportunities without compromising trust
Highly organized, with the ability to multitask and manage priorities in a fast-paced shop