Service Manager

At Horwitz, we don't just offer jobs-we build careers. For over 100 years, we've been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We're committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits-you'll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Key Responsibilities: These responsibilities generally describe the nature of the position and may not be all inclusive:

Full accountability of the service P&L

Lead the service divisions strategic approach including service growth strategy, sales strategy and annual planning. Lead the Service team managers.

Build and maintain strategic customer relationships to support retention, growth, and long-term business development.

Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.

Collaborate with internal departments to ensure smooth project execution.

Analyze financial performance and implement strategies to meet business goals.

Maintain an effective pricing structure.

Identify opportunities for growth and targeted customer strategies.

Identify and support process improvements and organizational structure.

Perform other duties as assigned

Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.

Get better every day.

Skills and Abilities:

Strong leadership and communication skills.

Ability to hold employees accountable while maintaining positive working relationships.

Strong organizational and problem-solving skills.

Education and Experience:

5+ years of experience in HVAC service industry

2+ years of experience in a managerial or leadership role within the HVAC service industry

Demonstrated experience in business development, strategic planning, and P&L management.

Strong understanding of sales and marketing strategies in a service-oriented industry.