Service Manager
Location: North Highlands, CA (In Office)
Schedule: Monday-Friday, 7:00 am - 5:00 pm (with occasional weekends/evenings)
Salary: $77,000/year + quarterly bonuses based on profitability (Exempt)
About Our Company:
At Dynamic Mechanical, we've built a reputation as one of Sacramento's most trusted commercial HVAC contractors. With decades of experience in the heating, ventilation, and air conditioning industry, we provide high-performance systems for businesses, multi-family housing, retail spaces, and industrial facilities.
We take pride in our skilled team, strong vendor partnerships, and transparent communication. We believe a well-organized office is the backbone of our success. We foster a collaborative workplace where every voice matters, every effort is valued, and every team member has the opportunity to grow and succeed.
Benefits:
- Medical, dental, and vision coverage
- Additional insurance options: cancer, life, and short term disability
- Generous PTO (vacation, sick, personal)
- Paid company holidays
- Professional development and leadership training opportunities
About the Role:
The Service Manager oversees all service department operations, including technician performance, dispatching, customer relations, billing accuracy, warranty processing, and inventory management. This role ensures technicians are properly trained, service work is completed efficiently, and the department remains profitable and prepared for seasonal fluctuations. The Service Manager works closely with other managers, supports technicians in the field when needed, and maintains a high standard of customer satisfaction and operational organization.
Job Responsibilities:
- Oversee daily service operations, department profitability, and revenue generation
- Train, coach, and supervise Service Technicians, Dispatchers, and parts personnel
- Ensure all technicians are properly trained and maintain ongoing skill development
- Provide accounting with daily billing by 9:00 a.m.
- Review all service invoices daily, including timecards, pricing, and documentation quality
- Ensure technicians thoroughly detail invoices so customers clearly understand the work performed
- Order parts as needed and coordinate scheduling with dispatch once parts arrive
- Approve all daily timecards and verify accuracy
- Review warranty invoices, work with vendors on valid claims, and ensure proper parts/materials/labor documentation
- Determine and set service inventory policies, pricing, and stock levels
- Maintain service inventory and ensure materials are available for upcoming jobs
- Secure work for the service department and support revenue growth initiatives
- Track technician profitability and generate related reporting
- Assist Service Technicians in the field when appropriate
- Ensure all service vehicles are clean, stocked, and running properly; conduct monthly vehicle and tool inspections
- Plan for seasonal business fluctuations and promote maintenance contracts to meet sales goals
- Coordinate and implement the service marketing calendar
- Provide strong customer service and technical analysis for customer questions and calls
- Quote large repair jobs and obtain customer approval
- Track and approve Service Technician commissions
- Set internal/external training schedules and conduct performance reviews and pay increases
- Assist with collections and monitor the service invoice log
- Approve the on call schedule and ensure proper coverage
- Perform other duties as assigned
Required Qualifications:
- Minimum 3 years of experience in customer service or management within a service based industry
- High School Diploma
- Valid driver's license
- Strong computer skills
- Ability to multitask and stay organized
- Advanced customer service skills
- Industry knowledge preferred but not required
Preferred Qualifications:
- 3+ years of experience in a service industry management role
- Knowledge of the HVAC industry
- Experience managing commercial refrigeration service work and supporting refrigeration clients
Performance Standards
The effectiveness of this role is measured through key business indicators, including:
- Ability to work independently and manage day to day operations without direct supervision
- Profitability and overall growth of the service department
- Reduction of warranty calls that result in nonbillable time
- Improvement in technician efficiency, skill level, and performance
- Customer satisfaction, including compliments, complaints, and timely resolution of disputes
- Ability to limit seasonal fluctuations in revenue
- Increase in maintenance agreements and contract renewals
- Timeliness and accuracy of billing submitted to accounting
Physical Requirements & Work Environment:
- Occasional walking, bending, kneeling, lifting up to 75 lbs, and working with tools
- Exposure to confined spaces, heights, extreme temperatures, and outdoor weather
- Minimal to moderate noise levels
- Requires close, distance, color, peripheral, and depth vision