Service Manager

Position Description :

• Guide and support the North service team.
• Handle customer complaints quickly.
• Arrange weekly and monthly meetings and prepare reports.
• Check KAC patrol work and make sure all issues are fully solved.
• Ensure customer satisfaction.
• Record details of new equipment and customers.
• Work with the sales team to arrange on-site service and complete tasks on time.
• Regularly review and improve service policies as per management needs.
• Receive customer complaints and find the best solutions quickly.
• Study repeated problems and find ways to fix them.
• Arrange regular training for team members.
• Keep track of machine maintenance and service records.
• Manage spare parts and stock as per guidelines.
• Support the team in completing tasks when needed.
• Report major production issues on time and work with QC and technical teams to improve quality.
• Perform any other tasks assigned by management.