The Service Manager is responsible for the effective operation of the service center. Ensuring the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Service Manager will deliver expected sales and customer service results through in-shop execution of programs and standards. This individual provides inspirational leadership and direction to all service associates, and is responsible for developing a dynamic high performance team.
Benefits/Perks
- Career path & Advancement Opportunities
- Competitive Compensation
- Paid time off
- Paid holidays
- Performance Based bonuses
- Paid training
- Company discounts
Job Summary
We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, strong process & procedure knowledge and previous management experience.
Every day is different in our busy tire & service service center! You will be responsible for a variety of tasks, including overseeing a team of technicians, overseeing a comprehensive vehicle inspection process, quickly and accurately writing service tickets as well as addressing customer inquiries, and managing inventory.
Responsibilities
- Manage a team of automotive service professionals to ensure a high level of vehicle service and customer satisfaction while maintaining profitability
- Ensure comprehensive vehicle inspections are performed in an accurate and timely manner
- Ensure repairs and maintenance tasks are safely & thoroughly completed in a timely manner
- Mentor employees on best practices for improving service, sales and customer service techniques
- Oversee day-to-day operations of the service department
- Manage the flow of service department paperwork, including work orders, inventory, invoices and maintenance records
Qualifications
- High school diploma or GED required, bachelor’s degree preferred
- Valid state-issued driver’s license and clean driving record are required
- Successful completion of a pre-employment drug and background screening
- At least two years of experience as an service writer or service advisor is required. Experience as an automotive service manager is preferred
- Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required