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Client Services Jobs in Pittsburgh, PA

Service Manager

MIRATECH

Pittsburgh, PA

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JOB DETAILS
SKILLS
Administrative Skills, Alliance/Partner Management, Alliance/Partner Marketing, Best Practices, Budget Management, Business Strategy, Career Counseling, Coaching, Communication Skills, Corporate Policies, Corrective Action, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Develop and Maintain Customers, Exceeded Sales Goal, Forecasting, Interpersonal Skills, Leadership, Meet Sales Quota, Onboarding, Operational Communications, Operational Strategy, Performance Analysis, Performance Reviews, Process Improvement, Relationship Management, Revenue Growth, Revenue Planning, Safety Standards, Safety/Work Safety, Staff Training, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Training Program
LOCATION
Pittsburgh, PA
POSTED
Today
Description

The Service Manager plays a critical leadership role within Company's Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.

Responsibilities:
  • Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
  • Motivate, coach, and optimize the service team to consistently deliver a superior customer experience
  • Execute established business plans to meet and exceed revenue goals
  • Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
  • Work closely and effectively with department managers and cross-functional teams to ensure seamless operations and communication
  • Maintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
  • Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
  • Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
  • Manage strategic relationships with local trade schools to secure access to students and alumni
  • Promote open, collaborative communication across all levels of the organization
  • Reinforce safety standards by continually educating technicians on best practices and field safety
  • Support employee engagement and job satisfaction through coaching and thorough annual performance evaluations
  • Participate in management team meetings to help develop corporate growth strategy and address operational challenges
  • Partner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staff
  • Lead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Company University
  • Oversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership
Must-Have Skills, Experience, and Education:
  • Industrial or service background
  • Experience leading a team of 15+
  • Experience successfully leading a fast-paced service organization
  • Strong interpersonal communication skills
  • Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
  • Demonstrated proficiency with tasking and time management
  • Ability to self-start and motivate a team toward a common goal

About the Company

M

MIRATECH

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