Service Manager

Join Komatsu and Be Part of Something Big!

Job Overview

The Service Manager is responsible for leading and overseeing service operations for the Prescott branch, supporting mining customers across Northern Arizona. This role manages a small but critical team of technicians and is accountable for safety, utilization, customer satisfaction, and overall service performance.

This position is ideal for an experienced service leader who is strong in people leadership, time management, and customer communication. Candidates with construction equipment or related heavy equipment experience will be considered.

Key Job Responsibilities

• Ensure the safety of the employee and work environment.
• Develop plans to achieve department goals for quality and efficiency.
• Manage accounts receivables as defined in business plan.
• Ensure proper training is provided for the service technicians and service administration.
• Work with factory representatives to ensure warranty factory campaigns are completed.
• Enforce high work standards for quality and professional service.
• Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
• Ensure the proper tools are acquired to perform service functions.
• Ensure service goals and operating plan goals are achieved.

Qualifications/Requirements

• 5+ years experience as a technician or supervisor
• Basic hydraulic, electrical and mechanical skills
• Ability to deal with problems involving several concrete variables in standardized situations
• Problem Solving Skills: Identifies and resolves problems in a timely manner
• Customer Service Skills: Responds promptly to customer needs
• Teamwork Skills: Balances team and individual responsibilities
• Planning/Organizing Skills: Prioritizes and plans work activities
• Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner
• Safety: Observes safety procedures; reports potentially unsafe conditions

Additional Information

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .