Service Manager

Lead the Team Behind the Adventure

Service Manager - Airstream Los Angeles

Body Shop or Collision Repair Leadership Experience Strongly Preferred

An Airstream is more than a travel trailer or touring coach-it's a gateway to open roads, new experiences, and memories that last a lifetime. At Airstream Los Angeles, our service team helps keep that spirit of adventure alive through exceptional care, craftsmanship, and service.

We're looking for a hands-on Service Manager who is excited to develop a strong team and deliver a premium ownership experience that reflects the distinctive design and enduring appeal of the Airstream brand. Body shop or collision repair leadership experience is a major plus. If you understand the planning, precision, and attention to detail that complex repairs require, we'd love to connect. Experience with aluminum body repair, panel replacement, refinishing, or specialty vehicle restoration is especially valuable.

Your Opportunity

Lead the daily operations of our service department and help shape its success. From the first appointment to the final walkthrough, you'll set the standard for clear communication, quality repairs, and dependable follow-through.

We're looking for an engaged leader who stays connected to the shop floor, supports the team, and turns high expectations into a consistently premium experience.

What You'll Do

• Create an exceptional customer experience. Set standards for accurate estimates, timely updates, and thoughtful resolution of customer concerns.
• Build and develop a strong team. Coach technicians, service advisors, and support staff while encouraging collaboration, accountability, and pride in their work.
• Keep the shop moving. Coordinate appointments, repair orders, technician assignments, and shop capacity to meet realistic completion commitments.
• Champion quality workmanship. Ensure repairs are completed correctly, vehicles are inspected before delivery, and repeat concerns receive prompt attention.
• Coordinate complex repairs. Oversee maintenance, warranty, diagnostic, and body repair work, partnering with manufacturers, insurers, and outside vendors as needed.
• Work closely with parts. Anticipate parts needs, track outstanding orders, and address delays that affect repair completion.
• Drive department success. Monitor productivity, efficiency, repair turnaround, customer satisfaction, and profitability, and identify practical improvements.
• Keep documentation accurate. Ensure repair orders, estimates, authorizations, warranty submissions, and invoices are complete and timely.
• Maintain a shop the team can take pride in. Support safe, organized operations and well-maintained facilities, tools, and equipment.

What You Bring

• Proven leadership experience in an RV service department, body shop, collision repair facility, or comparable automotive service operation.
• Body shop or collision repair leadership experience strongly preferred, especially in repair planning, estimating, production management, and quality control.
• Five or more years of relevant service or repair experience, including responsibility for leading a team.
• Strong technical understanding of repair operations; RV systems knowledge and Airstream experience are valuable advantages.
• A track record of developing employees, improving workflow, and delivering excellent customer service.
• Clear communication skills and the ability to handle challenging conversations with professionalism and care.
• Strong organizational skills and comfort using service management systems, customer databases, and Microsoft Office.
• A valid driver's license and an acceptable driving record.

Ready to Help Lead Our Next Chapter?

Bring your leadership, your ideas, and your commitment to great service to Airstream Los Angeles. Join a team where your work helps customers feel confident, cared for, and ready for their next adventure.

Apply today with your résumé and tell us about your service department or body shop leadership experience. We look forward to meeting you!

Compensation: $100,000 - $175,000 annually

Benefits: Medical, Dental, Vision, PTO, 401k