Service Manager

Service Manager – Heavy-Duty Truck Dealership

Location: San Leandro, CA

Total Compensation: Approximately $120,000–$200,000 including incentives

Schedule: Approximately 7:00 AM–5:30 PM, with Saturdays as required

About the Role

We are seeking an experienced Service Manager to lead a busy, fast-paced heavy-duty truck dealership service department in San Leandro, CA.

This is a high-energy operation that requires a strong, experienced dealership leader who can step in, understand the business quickly, and begin driving performance from day one.

The ideal candidate combines strong people leadership with a deep understanding of dealership service operations, technician productivity, reporting, customer satisfaction, and profitability. Technical experience is valuable, but this position is primarily focused on leadership and operational performance.

Compensation & Incentives

• Approximately $120,000–$200,000 in total compensation, including incentives
• Performance-based incentive program
• Significant earning potential for a strong-performing Service Manager
• Established heavy-duty dealership operation
• Comprehensive employee benefits package
• Training and professional development opportunities
• Long-term career growth potential

Key Responsibilities

• Oversee all day-to-day Service Department operations
• Lead, coach, develop, and hold technicians and service personnel accountable
• Manage staffing levels, hiring, training, performance, and technician retention
• Conduct regular meetings with technicians, Service Writers, and service leadership to review workload and repair status
• Monitor technician productivity, proficiency, efficiency, and overall performance
• Review department reports and KPIs and take action based on performance trends
• Maintain efficient repair order flow from initial write-up through completion and closing
• Monitor jobs in progress, hours invested, completion estimates, and potential delays
• Ensure the department maintains appropriate technician training and certifications
• Drive customer satisfaction and build long-term relationships with key accounts
• Address escalated customer concerns professionally and effectively
• Work closely with Parts, Sales, Lease & Rental, Warranty, Credit, and senior leadership
• Support efficient warranty processing and repair order recovery
• Maintain a professional, organized, productive, and safety-focused shop environment
• Develop strategies to improve department revenue, efficiency, productivity, and profitability
• Assist with forecasting and long-term planning for continued department growth

Qualifications

• 5+ years of experience within a heavy-duty/Class 8 truck dealership environment
• Direct dealership Service Department experience required
• 3+ years of leadership or management experience
• Previous Service Manager, Assistant Service Manager, Fixed Operations Manager, or comparable dealership leadership experience strongly preferred
• Strong understanding of technician productivity and service department KPIs
• Experience reviewing operational and financial reports and turning those numbers into action
• Strong understanding of repair order processes, warranty coordination, and customer service
• Demonstrated ability to lead and motivate a busy technician team
• Excellent customer relationship and problem-solving skills
• Strong organizational and time-management abilities
• Ability to prioritize and delegate effectively in a high-volume environment
• Proficiency with Microsoft Office and dealership management/business systems

What We're Looking For

This position requires someone with strong dealership management experience who can hit the ground running.

You should be comfortable walking into a busy service department, reviewing the reports, understanding where the operation is performing well and where improvements are needed, and developing a plan to move the department forward.

This is also a demanding operation. The typical schedule is approximately 7:00 AM–5:30 PM, and Saturdays are part of the business as needed. We need someone with the energy, leadership presence, and work ethic to thrive in that environment.

The strongest candidate will understand both sides of the role: people and performance. You need to build credibility with technicians and customers while also understanding the numbers that drive a successful dealership service department.

If you have a strong Class 8 dealership background and are ready to take ownership of a busy service operation with significant earning potential, apply today.