Service Manager

The Service Manager oversees all service, repair, and field-support operations within a steel fabrication environment. This role manages technicians, coordinates workflow, and ensures safe, efficient operation of a fleet that may include cranes, trucks, fabrication equipment, and automotive assets. Strong computer skills, technical aptitude, and leadership ability are essential.

Key Responsibilities

• Lead, schedule, and supervise service technicians performing equipment repairs, maintenance, and on‑site support.

• Manage a mixed fleet of cranes, trucks, fabrication machinery, and shop/field equipment; ensure proper inspections, repairs, and readiness.

• Review service requests, assign work orders, and maintain accurate digital documentation, logs, and reports.

• Troubleshoot mechanical, hydraulic, and fabrication-related issues; provide hands-on guidance to crews.

• Coordinate with welding, fabrication, and engineering teams to resolve complex service needs.

• Communicate with customers and internal teams regarding job status, timelines, and required approvals.

• Maintain inventory of tools, consumables, and repair parts; assist with procurement and vendor coordination.

• Enforce safety standards, OSHA compliance, and proper equipment operation procedures.

• Train and mentor service staff to improve efficiency, technical skill, and safety awareness.

Qualifications

• Experience in steel fabrication, industrial maintenance, or equipment/fleet management.

• Strong mechanical knowledge of cranes, trucks, fabrication equipment, or automotive repair.

• Computer‑savvy with the ability to manage digital work orders, service logs, and fleet tracking systems.

• Proven leadership skills with the ability to manage technicians and coordinate multiple service projects.

• Ability to read blueprints, fabrication drawings, and technical specifications.

• Excellent communication, problem-solving, and customer service skills.

You should be proficient in:

• Driver's License
• Continuous Improvement
• Heavy Equipment Repair
• Electrical Schematics
• Motor Replacement/Repair/Maintenance
• Engine Performance & Drivability
• Diesel Engine Systems
• Brake & Suspension Systems
• Supervisory Experience
• OSHA 10-Hour Certification (OSHA 10)
• Shipping/Receiving
• Engine Repair
• Suspension and Steering
• Brakes
• Engine Performance
• Advanced Engine Performance
• Oil Changes
• Tire Service
• ISO 9001 Certification Experience
• Service
• Maintenance and Repair Skills
• Industrial Electrical Experience
• Crane Operation
• Vehicle Body Repair
• Vehicle & Fleet Welding
• Mechanical Assembly Skills
• Industrial Electrical Systems
• Workplace Safety & EHS Management
• Diesel & Heavy Equipment Systems
• DOT & Equipment Inspection Compliance
• Lockout/Tagout (LOTO)
• Scheduling Experience
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Shop Math Skills
• Experience in a Manufacturing Environment
• Blueprint Reading
• Basic Computer Skills
• Microsoft Excel

Machines & technologies you'll use:

• Diesel Engine
• Flatbed Truck / Pickup Truck
• Overhead Crane
• Measurement Gauges
• Forklifts