Service Manager

Kar-Guard Inc Of Mississippi

Southaven, MS

Full-time

5 days ago

Job Description

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Vision insurance

This position is an excellent opportunity for a A or B technician wanting to transition to a management position.

Benefits/Perks

Careers Advancement Opportunities
Monday thru Friday work week
Competitive Compensation. On target earnings 62,000 plus

Job Summary
We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. This position also requires strong diagnostic skills

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, and managing required documentation.

Responsibilities

Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
Assisting in diagnosing vehicles, quality control over all repairs.

Qualifications

High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
ASE Certification:
While not always required, certification from the National Institute for Automotive Service Excellence (ASE) is often a preferred qualification
Skills:
Customer Service:
The ability to provide excellent, courteous, and effective service to customers is crucial.
Communication:
Strong verbal and written communication skills are essential for explaining repairs, managing customer expectations, and maintaining rapport.
Technical Knowledge:
A strong and through understanding of vehicle systems, repairs, and maintenance is necessary to effectively diagnose issues and create estimates.
Computer Proficiency:
Basic computer skills are needed to operate service databases and other relevant software applications.
Sales and Problem-Solving:
The role involves upselling services, presenting options, and effectively resolving complex customer issues.
Organizational Skills:
The ability to multitask, prioritize repairs, and keep records organized is important in a fast-paced environment.
Professionalism:
A high level of integrity and professionalism is expected when interacting with customers and colleagues.

Numbers & Facts

Location	Southaven, MS
Job Type	Full-time

Skills

ASEunmatched
Automotive Managementunmatched
Automotive Repair and Maintenanceunmatched
Best Practicesunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Document Managementunmatched
Driver's Licenseunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Profit & Loss Managementunmatched
Quality Controlunmatched
Record Keepingunmatched
Repair Ordersunmatched
Resolve Customer Issuesunmatched
Team Lead/Managerunmatched
Testingunmatched
Time Managementunmatched
Up-Sellingunmatched
Vision Planunmatched
Writing Skillsunmatched

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