Service Manager

Position Details:

• Competitive salary with performance bonus 
• Full-time: Exempt 
• Location: On site in Topeka, Kansas
• Schedule: Primarily business hours at the dealership; extended weekday, evening, and weekend hours required as business needs dictate, especially during planting and harvest seasons

Purpose:

The Service Manager leads the service department to achieve financial and operational success while upholding company values, driving effective service operations, and ensuring stakeholder satisfaction.

Job Responsibilities:

• Financial and Operational Performance: Delivers on financial and operational objectives, including revenue, margin, expenses, work in process, warranty, training, and efficiency.
• Team Management: Staffs, schedules, and develops service personnel, managing individual performance, development plans, and efficiency targets.
• Documentation and Billing Accuracy: Ensures complete, accurate paperwork on time, including trucking operations; reviews work orders for completeness and accuracy before billing.
• Customer Service: Delivers exceptional customer service and resolves conflicts professionally, including answering calls, greeting walk-ins, communicating repair status and work required, upselling as appropriate, calling customers before invoices are mailed, and resolving questions respectfully.
• Cross-Department Communication: Communicates with technicians, service writers, sales, and parts.
• Market Representation: Promotes KanEquip service in the local market and stays current on new products.
• Shop Standards: Keeps the shop clean and safe, upholds corporate policies, and pursues continuous improvement.

Requirements:

• 5+ years of experience in a service department, preferably in agricultural or construction equipment repair.
• Vocational education in agriculture or construction equipment, degree, and certifications preferred.
• Experience managing service or diesel technicians.
• Strong diagnostic and problem-solving skills across hydraulics, electronics, emissions, and heavy equipment.
• Strong communication and conflict resolution skills.
• Computer proficiency with invoicing and CRM systems, MS Office, and internet-based applications.
• Valid driver's license with acceptable MVR; ability to travel to meetings and training.
• Willingness to work extended hours during the week and weekends; ability to pass a pre-employment drug screening.

Work Environment:

• Work is divided between the service office and the shop, with regular time spent in service bays and on the equipment lot, and occasional work at customer farms, fields, and job sites.
• Shop and field work involves exposure to noise, vibration, diesel exhaust and fumes, dust, grease, oil, hydraulic fluid, and agricultural chemical residue; outdoor work is performed in all weather conditions, including extreme heat, cold, wind, rain, and snow.
• Work is performed around operating machinery with moving parts, overhead hoists, forklifts, and heavy equipment; safety procedures and personal protective equipment (such as safety glasses, hearing protection, and gloves) are required where appropriate.
• Responsible for enforcing shop safety practices and promptly reporting any accident, injury, property damage, or unsafe condition to management.
• Office work is performed in a dealership environment with moderate noise levels typical of an office and shop, using a computer, telephone, printer, scanner, and other standard office equipment.
• Extended weekday, evening, and weekend hours are required as business needs dictate, with peak demand during planting and harvest seasons; occasional overnight travel to company meetings, manufacturer training, and events.
• Position handles confidential customer, pricing, financial, and employee information and must follow company security, confidentiality, and record-retention policies at all times.

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