Service Manager

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A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of todays industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of whats possible in their world of motion.

Job Title: Service Manager

Location: PT Tech by Timken - Wadsworth, OH (on-site)

Employment type: Full-time, Exempt (salary)

Pay: Starting pay based on experience and education level; range starts at $88,000

About PT Tech

PT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput.

What We Offer

• Competitive Pay
• Comprehensive benefits package, including medical, dental and vision coverage
• Benefits start on first day of employment
• 401(k) retirement savings plan with generous company match
• 10 paid holidays per year plus paid vacation
• Paid parental leave at one year of service
• Employee discounts on products and services
• Education expense reimbursement, eligible to apply at first day of employment
• Opportunities for professional development and career growth

Position Summary:

PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Techs remanufacturing processes, customer support, and driving revenue growth.

Responsibilities:

• Team Management

• Coordinate and manage a team of Service Technicians and Service Analysts

• Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction

• Customer Support & Training

• Train customers in the use and design of PT Tech products

• Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally

• Inspection & Diagnosis

• Perform inspections of parts, components, systems, and machines to identify operational discrepancies

• Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure

• Corrective Actions & Repairs:

• Determine and implement corrective actions based on failed part inspections

• Order necessary replacement parts and services in a timely and cost-effective manner

• Perform repairs or part replacements to restore optimal function within established task parameters

• Ensure repairs maintain or improve machine performance and appearance

• Documentation & Reporting

• Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized manner

• Follow up on completed tasks to ensure customer satisfaction

• Strategic Vision & Growth

• Oversee the strategic direction of PT Tech's support, RX and rebuild processes, with a focus on customer satisfaction

• Supervise global service teams and/or Timken Service Engineers

• Technical Expertise

• Troubleshoot hydraulic systems and conduct HYDAC diagnostics

• Diagnose and resolve issues with 12v and 24v electrical circuits

• Troubleshoot and upgrade software and firmware on PT Tech products

Required Qualifications:

• Bachelor's degree in Engineering or Sales
• Minimum 3 years' hands-on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipment
• Minimum 5 years' experience in Sales or Engineering management, or 7 years experience in Engineering
• Strong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining/fabrication
• Experience with condition monitoring: vibration analysis, oil analysis interpretation, and infrared thermography
• Valid driver's license and willingness to travel frequently and work extended onsite assignments
• Strong written and verbal communication skills for technical reporting and customer interaction
• Able to work independently in remote or difficult environments and manage multiple priorities onsite
• Physically capable of lifting, climbing, and working in confined spaces and outdoors

Preferred Qualifications:

• Certifications in vibration analysis (ISO categories), fluid analysis, or thermography
• Experience with laser shaft alignment tools, dynamic balancing equipment, borescope inspection, and field machining
• Experience preparing service estimates, scope-of-work documents, and aftermarket sales support
• Experience working in mining, aggregates, recycling, or heavy industrial environments

This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.