Service Now CMDB SME

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI has an amazing opportunity for a ServiceNow CMDB Subject Matter Expert to join our mission critical team of experts on the JTMS program. This role will focus on maintaining CMDB health, data quality, and governance while supporting CMDB implementation and optimization initiatives.



Responsibilities:

•            CMDB implementation, configuration, administration & maintenance
•            Maintain CMDB health and data quality metrics
•            Monitor CMDB health dashboards and KPIs
•            Implement and maintain identification and reconciliation rules
•            Configure CI class structures and relationships
•            Manage data sources and integration points
•            Perform regular CMDB audits and data quality checks

Data Quality & Governance:
•            Implement CMDB data governance policies and procedures
•            Perform data reconciliation and deduplication activities
•            Validate CI accuracy and completeness
•            Manage orphan CIs and stale data cleanup
•            Create and maintain CI lifecycle workflows
•            Support CMDB maturity improvement initiatives

Configuration & Development:
•            Configure CI classes, attributes, and relationships
•            Develop transform maps and import sets for CMDB population
•            Create and maintain relationship types and dependency rules
•            Implement baseline and compliance rules
•            Configure CMDB health jobs and schedules
•            Develop CMDB dashboards and reports

Integration & Data Management:
•            Support integration of data sources into CMDB (Discovery, Service Mapping, integrations)
•            Validate data quality from multiple sources
•            Manage data conflicts and reconciliation issues
•            Support API integrations for CI data
•            Implement ETL processes for CMDB population
•            Document data flows and integration points

Stakeholder Management:
•            Work with application and infrastructure teams on CI accuracy
•            Support change management with CI impact analysis
•            Provide CMDB training and guidance to users
•            Create and maintain CMDB documentation and standards
•            Support incident and problem management with CI data
•            Partner with Discovery and Service Mapping teams




Qualifications:

Required: 

Certifications:
•            ServiceNow Certified System Administrator (CSA) – Required
•            ServiceNow CIS - Data Foundations certification – Required
•            At least 5 years of CMDB configuration experience

Technical Skills:
•            Understanding of ServiceNow platform fundamentals
•            Strong knowledge of CMDB structure, CI classes, and data model
•            Deep understanding of identification and reconciliation rules
•            Experience with CMDB health monitoring and metrics
•            Knowledge of data quality management principles
•            Understanding of data modeling and CI relationships
•            Knowledge of transform maps and import sets
•            Basic scripting knowledge (JavaScript)
•            Understanding of CSDM (Common Services Data Model)
•            Familiarity with data integration concepts

Experience:
•            5+ years of experience with ServiceNow platform
•            Hands-on experience with CMDB implementation or maintenance
•            Experience with data quality initiatives or data management
•            Understanding of Discovery and Service Mapping integration with CMDB
•            Exposure to ITIL Configuration Management processes
•            Experience with data analysis and reporting
•            Bachelor’s Degree or equivalent experience
•            Secret Clearance

Soft Skills:
•            Strong analytical and data analysis skills
•            Excellent attention to detail and accuracy
•            Good communication skills with various stakeholders
•            Organized with strong documentation abilities
•            Process-oriented mindset
•            Ability to work independently on data quality tasks
•            Problem-solving approach to data issues


Desired:

•            ServiceNow CIS - Discovery certification
•            ServiceNow CIS - Service Mapping certification
•            ServiceNow CIS – Event Management
•            Experience with CSDM implementation
•            Knowledge of data governance frameworks
•            Understanding of ITAM (IT Asset Management)
•            Experience ServiceNow Analytics
•            Knowledge of data migration and ETL tools
 

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.