Service Operations Assistant

Purpose: The Service Operations Assistant is results-driven with experience managing day-to-day operations and logistics for technical service teams. Skilled in customer communication, scheduling appointments, and managing service requests to ensure smooth workflows. Proficient in handling invoicing, coordinating across multiple departments, and supporting team efficiency and client satisfaction.

Responsibilities:

• Assist with the day-to-day operations of the Service team.
• Coordinate service requests, appointments, and schedules.
• Communicate with customers regarding service inquiries, updates, and issues.
• Prepare and send invoices
• Coordinate with technicians, field and other departments on scheduling
• Help with reports related to invoices, leaks and contracts
• Assist with scheduling

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

Scheduling & Operations Management

• Service Coordination & Dispatching: The ability to effectively assign tasks, manage complex appointment calendars, and optimize field routes for technicians.
• Time Management & Prioritization: Successfully juggling shifting timelines, urgent leak calls, and routine service requests without dropping ongoing tasks.
• Workflow Optimization: Assisting with the daily mechanics of a service team to ensure smooth, uninterrupted team output.

Communication & Stakeholder Relations

• Customer Management: Managing client expectations, answering inquiries calmly, and translating technical updates into easy-to-understand language.
• Cross-Departmental Collaboration: Acting as the main bridge between field technicians, internal departments, and office leadership to ensure alignment.
• Conflict Resolution: De-escalating issues when customers face service delays, property leaks, or billing discrepancies.

Administration

• Basic Administration: Precision in compiling service data, preparing accurate invoices, and tracking client billing status.
• Attention to Detail: Verifying that the details on service contracts, schedule bookings, and invoices match exactly to avoid costly operational mistakes.

Education and Experience:

Required:

? Onsite in Bloomfield, CT

? High school diploma with (3) years' experience

? Strong interpersonal, verbal, and written communication skills.

Preferred:

? Associates degree in a finance related field

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The team members are regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are in an office environment. The noise level in the work environment is usually quiet.

EEO:

Roofed Right America, LLC, is committed to providing equal employment opportunity to all applicants and Team Members regardless of their race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.