Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Summary
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering a positive customer experience. This position helps coordinate associates, maintain efficient checkout operations, support customer service, and ensure front-end standards are consistently maintained. The Service Operations Assistant serves as a key leader on the front end and provides leadership coverage when needed.
Key Responsibilities
- Assist the Service Operations Manager with the daily operation and performance of the front end.
- Provide friendly, professional, and efficient customer service.
- Support, coach, and train front-end associates to ensure consistent execution of service standards.
- Help assign daily responsibilities and provide direction to cashiers, courtesy clerks, and other front-end associates.
- Monitor checkout lanes and customer traffic to maintain efficient service and minimize customer wait times.
- Open or close additional checkout lanes based on customer volume and business needs.
- Assist customers with questions, concerns, refunds, price discrepancies, and other service-related needs.
- Help ensure registers, self-checkout areas, customer service areas, and entrances remain clean, organized, and properly supplied.
- Monitor self-checkout operations and provide assistance to customers as needed.
- Assist with associate breaks, lunches, and front-end coverage to maintain efficient operations throughout the shift.
- Support cash-handling procedures and help ensure company policies are followed.
- Assist with register pickups, tills, cash accountability, and other front-end financial procedures as assigned.
- Help maintain accurate pricing and address price discrepancies according to established procedures.
- Monitor courtesy clerk responsibilities, including bagging, cart retrieval, carry-outs, cleaning, and other assigned duties.
- Help maintain adequate shopping cart levels and overall cleanliness of the store entrance and front-end areas.
- Respond to customer concerns professionally and work toward timely and appropriate resolutions.
- Assist with opening and closing front-end responsibilities as assigned.
- Follow all company policies, safety procedures, and operational standards.
- Communicate staffing concerns, equipment issues, service opportunities, and operational needs to the Service Operations Manager or store leadership.
- Step into additional leadership responsibilities when the Service Operations Manager is unavailable.
- Support other areas of the store as needed and contribute to a positive, team-oriented work environment.
Leadership Expectations
- Lead by example and maintain a professional, positive, and customer-focused attitude.
- Provide associates with clear direction, expectations, and follow-up.
- Help develop associates through training, coaching, recognition, and ongoing feedback.
- Promote teamwork, accountability, urgency, and excellent customer service.
- Maintain visibility on the front end and respond quickly to customer and associate needs.
- Monitor front-end conditions and adjust associate assignments based on customer traffic and business needs.
- Help maintain a welcoming and professional environment for customers and associates.
- Address operational concerns promptly and communicate significant issues to store leadership.
- Support consistent execution of company policies and front-end procedures.
Qualifications
- Previous retail, grocery, customer service, or related experience preferred.
- Previous leadership or supervisory experience preferred.
- Strong customer service and communication skills.
- Strong organizational and time-management skills.
- Ability to provide direction and support to multiple associates in a fast-paced environment.
- Ability to handle customer concerns calmly and professionally.
- Basic understanding of cash-handling and front-end procedures preferred.
- Ability to prioritize multiple responsibilities and respond quickly to changing business needs.
- Ability to work independently while contributing effectively as part of a team.
- Must be dependable, organized, professional, and able to demonstrate good judgment.
- Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, squat, push, pull, and perform repetitive motions.
- Ability to lift and move products, supplies, and front-end equipment as required.
- Ability to push and retrieve shopping carts as needed.
- Ability to move throughout the store frequently to assist customers and associates.
- Ability to perform register, customer service, and other front-end duties as business needs require.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values