Our client, a growing industrial service organization in the Keene, NH area, is seeking to hire a Service Operations Manager for a direct hire opportunity.
This is an excellent opportunity for a highly organized leader who enjoys balancing customer service, team coordination, and operational management. You'll play a key role in supporting field technicians, improving service delivery, and helping drive continued growth throughout the New England region.
Your qualifications for the Service Operations Manager position are:
Experience in operations management, service coordination, customer support, or a related leadership role
Strong organizational skills with the ability to manage multiple priorities effectively
Excellent communication and customer service skills
Experience working with scheduling, CRM, dispatch, or service management systems preferred
Ability to solve problems, remove obstacles, and keep projects moving forward
Comfortable working with cross-functional teams in a fast-paced environment
College degree preferred; equivalent experience will be considered
Benefits you will receive as the Service Operations Manager:
Salary range of $95,000 - $105,000 annually
Full-time, Monday-Friday schedule with flexible daily start and end times
Health Insurance
Dental Insurance
Life Insurance (company-paid premium equal to one year's salary)
Short-Term Disability coverage
Health Savings Account (HSA)
Optional Long-Term Disability coverage
Employee entertainment discounts
Opportunity to join a stable, growing organization with advancement potential
For the Service Operations Manager position, your duties and responsibilities will include:
Oversee daily service operations and coordinate activities among technicians, vendors, and internal teams
Manage scheduling, resource allocation, and service workflows to ensure customer commitments are met
Serve as a primary contact for customer service communications and issue resolution
Monitor work orders, documentation, and service completion to support efficient billing processes
Support and mentor field personnel while promoting accountability and high service standards
Coordinate equipment, parts, inventory, and logistics to ensure service readiness
Identify process improvements that enhance efficiency, communication, and customer satisfaction
Ready to Apply?
If you meet the qualifications and are interested in this opportunity, we'd love to hear from you.