At WinnCompanies, our work starts with people - the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation's leading managers of multifamily housing and one of the largest operators of affordable housing communities.
We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.
Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.
About the opportunity
WinnCompanies is looking for a Service Order Coordinator to join our military housing team at Fort Campbell, KY.
In this role, you will be responsible for verifying the data integrity of service orders and employee time inputs ensuring the correct materials and parts are assigned to work orders.
Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant drivers license/ID is required in order to access the federal facility.
Responsibilities:
- Scheduling and coordination of service order work (internal and contracted).
- Monitor service order schedule to ensure appropriate goals and targets are met.
- Follow-up scheduling such as parts hold, subcontract scheduling etc.
- Rescheduling (missed appts, not at home, minors). Complete after-hour call handling and work order processing.
- Monitor radio (when present).
- Complete preventative maintenance work order and internal work order processing. Complete pest control work orders.
- Utilize the YARDI database to manage the service process.
- Ensure that all new and revised maintenance policies and information are implemented once received.
- Provide support to technicians and supervisors to support service order functions.
- Assist in employee timesheets (temp timesheet support, techs without mobile devices, etc.)
- Provide support for technicians/supervisors for "day-off" work order handling and rescheduling.
- Complete mobile device assistance. Assist supervisors.
- Ensure work orders are coded and classified correctly. Verify that labor and parts entries are entered on all work orders.
- Reconcile service hours in Yardi.
- Maintain the schedule for team changes.
- Modify the schedule settings based on ATO, sick time, team meetings, training and ensure that the technician skill sets are accurate and current.
- Ensure the on-call schedule and site information is accurate and up to date on the teams sites for the dispatch team to utilize.
- Serve as the primary liaison between the site and the dispatch team to ensure smooth communication and operations.
- Monitor and address open work orders using the open WO analysis report on a daily basis.
- Provide the DOM and maintenance managers with the informational resources required to make informed decisions about the daily operations.
- Make recommendations for solutions ensuring solutions are implemented by appropriate staff.
- Review reports to look for inaccuracies, spot trends and to ensure daily goals of the project are being met.
- Monitor data integrity through various methods assisting staff with corrections as well as identifying steps to avoid future errors.
- Generate or receive service order contracted purchase orders when needed.
Requirements:
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- A current drivers license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Advanced skillset with computer systems such as Microsoft Office Suite.
- Ability to produce complex documents, perform analysis and maintain databases.
- Excellent customer service and organizational skills.
- Solid verbal and written communication skills.
- Superb attention to detail.
- Ability to manage multiple assignments and tasks.
- Ability to work with a diverse group of people and personalities.
- Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant drivers license/ID is required in order to access the federal facility.
Preferred Qualifications:
- Bachelors degree in Business Management.
Benefits & Perks
Eligible full-time U.S. employees enjoy a competitive benefits package, including:
- Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
- Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
- 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
- Tuition reimbursement, professional development opportunities, and career growth resources
- Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
- Flexible work options for eligible positions
Learn more about our benefits at https://www.winnbenefits.com.
If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Internal candidates, please apply here: Internal Careers Hub