Service Planner

JOB DETAILS:

Shift

1st Shift / Day Shift

Location

Elko, NV

Schedule

Monday - Friday

Salary Range

$21.16 - $33.36

JOB SUMMARY:

Responsible for the assembling, reviewing, tracking, closing and final billing of work orders. Researches and analyzes customer-billing problems, invoice issues, and recommends and/or implements solutions. Manages Work in Progress (WIP) and supervises the review, tracking, adjustment and closing of work orders for assigned area. Analyzes data and trends and then advises Shop Supervisors and Service Managers concerning status. Monitors budget performance, analyzes direct and indirect cost and provides decision tools to Managers. Provides guidance and training for Billing Coordinators, Billing Specialists, and Customer Service Representatives, as needed. Advises appropriate Supervisors and branch personnel of work order status and provide solutions to problems. Solves work order flow and procedural problems for assigned area. Provides proper information to warranty personnel for accurate and timely claim submission. Determines and implements policy and warranty decisions for assigned area within established guidelines. Directly interfaces with customers in order to solve problems, concerns, and issues with the Service Department.

ESSENTIAL FUNCTIONS:

• Supervises the review, tracking, adjustment, and closing of work orders.
• Maintains knowledge of Department operations, polices, controls and systems in order to analyze and trend data efficiently.
• Manages the WIP. Advises Leadpeople, Supervisors, and Manager.
• Works with Supervisors, Leadpeople, and mechanics to solve work order flow problems.
• Handles customer billing problems. Researches and presents solutiions.
• Trains Billing Coordinators, Billing Specialists, Customer Service Representatives and other employees as directed. Ensures consistent work among Billing personnel.
• Interfaces with Warranty personnel. Determines warranty and policy decisions.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Monitors and tracks the purchase of shop and office supplies using an automated system.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Math skills sufficient to perform research and analysis.
• Interpersonal skills and communications abilities necessary to explain complex information, and influence others.
• Ability to multi-task and operate effectively in a very fast paced environment, and meet critical deadlines
• Strong organization skills and attention to detail. Ability to prioritize, uses time efficiently, completes tasks on time or notifies appropriate person with an alternate plan.
• Maintains knowledge of CAT Warranty programs.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum 5 years experience as Billing Coordinator or Billing Specialist or equivalent experience in a Caterpillar dealership environment.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The "Know Your Rights" Poster is available here:

Know Your Rights" Poster.

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.

Empire Southwest is an EEO employer.

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment