Service Procurement Specialist

AgeSpan

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Responsibilities: The Service Procurement Specialist is responsible to make vendor referrals for in-home services for all State Home Care and Managed Care consumers and work to secure those services in a timely manner. Duties will include data entry in the Aging & Disability (A&D) consumer record. The Service Procurement Specialist will also provide information to the Home Care Program Manager related to provider responsiveness and availability.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Receive requests for in-home services including Homemaker, Personal Care, Home Health Aide, Supportive Home Care Aide, Chore, and Companion for State Home Care and Managed Care consumers from Care Managers (CM), and Geriatric Support Service Coordinators (GSSC).
• Run daily HAR Services Pending Report and prepare Provider-facing Excel spreadsheet to relay service requests via email to service providers daily and follow up telephonically as needed to ensure service requests are filled in a timely manner.
• Work to secure services with contracted service providers in a timely manner by helping providers to prioritize requests by urgency and time consumer has been waiting, by regularly following up with providers on pending requests and accepted cases without start dates, and by providing information to direct manager regarding any issues with providers or concerns expressed by providers
• Complete relevant A&D record documentation including Journal Notes, Provider records, Service Authorizations, and Activities and Referrals, as well as other documentation as required.
• Communicate service initiation information to Primary Care Manager/Geriatric Support Services Coordinator/Long-term Support Coordinator including Provider who accepted referral and service start date.
• Work with AgeSpan and Provider staff to ensure clear communication between parties and with consumer as well as regarding any changes to service requests including but not limited to change in type/frequency/schedule of services needed, temporary suspension of request, or request withdrawal.
• Orient new HC and MC staff to the Service Procurement process as needed.
• Perform administrative duties and data analysis related to the service procurement process including review of submitted service referrals for accuracy.
• Maintain provider relations through various means including but not limited to virtual meetings, face to face visits, participation in organizing and attending Provider Fairs.
• Assume responsibility for any future assignments related to service procurement or service/provider related activities.
• Attend and participate in all team, departmental and General Staff meetings.
• Other related duties as assigned.

Qualifications: High School Degree required. Experience working with MS Excel required. Excellent telephone and verbal communication skills required. Experience working in a human service setting preferred. Experience with Aging & Disability (A&D) database and bilingual ability a plus.

Hours: 37.5 per week

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $23.00 - $25.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.