Service & Production Technician I

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $22.00-$25.00 Hourly . At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. 

Work Shift: This position offers a flexible work schedule with the option to work either five 8-hour days per week or four 10-hour days per week, based on employee preference and operational needs.

Job Purpose/ Overview 

Under the general direction of the Service and Production Supervisor, the Service & Production Technician I supports both service and production operations by performing basic troubleshooting, repair, testing, and production tasks on instrumentation. This role is responsible for ensuring product quality, maintaining accurate documentation, and supporting operational efficiency in a fast-paced, team-oriented environment. 

This role requires flexibility to support both service and production functions. Work assignments and responsibilities are subject to change based on business demands. Advancement into additional responsibilities or functional areas is determined by the supervisor based on successful cross-training, demonstrated proficiency, and business need. 

Maintenance/Repair & Production: 90% of position responsibility

• Performs troubleshooting, repair, and quality assurance testing on designated instrumentation following established procedures.
• Supports production operations including inspection, testing, calibration, labeling, and packaging of instrumentation.
• Ensures all instruments meet quality standards, proper configuration, and documentation requirements prior to release.
• Follows all Standard Operating Procedures (SOPs), work instructions, and quality system requirements.
• Maintains a clean, organized, and safe work environment in compliance with operational standards.
• Collaborates with team members across service and production to meet operational goals and turnaround expectations.
• Escalates product, process, or quality issues to leadership.

Documentation: 5% of position responsibility

• Completes required service and production documentation accurately and in a timely manner.
• Maintains accurate and timely documentation for service, production, and quality activities.

Other duties as assigned: 5% of position responsibility.

• Supports training, quality initiatives, and continuous improvement efforts.

• Performs additional tasks as assigned.

Education and Experience 

• Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years’ experience in related field.
• Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

Knowlege, Skills and abilities 

• Demonstrated proficiency in the areas of basic electronics, fluidics must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.

Working Conditions 

• The intellectual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, analyze, and interpret technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate and percent, and draw and interpret bar and line graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

​PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires ability to lift up to 75 pounds on a regular basis.
• Ability to see slight differences in objects, shapes, and pictures.
• Requires prolonged sitting at a work bench, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.