Service Project Manager

• Manages turnover process between Project Managers/Engineered Systems Specialists/Sales and Service.
• Sell maintenance and service work to select clients.
• Tracks current statuses and timelines of service and turnkey install projects.
• Thrives on customer satisfaction.
• Must strive to be a subject matter expert in MMS product offerings and continue to self-educate to be updated on current and new product offerings.
• Must strive to be knowledgeable on HVAC fundamentals that include psychometrics, building automations, refrigeration, and fan laws.
• Regularly travels to the customer's office to conduct project turnover meetings and capture customer's project expectations.
• Ability to understand and follow project submittals. Ability to reference unit specifications within these submittals.
• Understanding of warranty processes. Will need to track warranty parts and labor hours to submit claims to the manufacturer for reimbursement.
• Must be willing to learn to be proficient in all MMS products and will attend any out-of-town training as necessary to qualify or remain qualified to maintain proficiency.
• Coordinates with subcontractors for general labor, equipment integration, i.e. controls interface, test, and air balance contractors, etc.
• Track warranty parts and equipment. Anticipate delivery and schedule service accordingly to ensure minimal downtime.
• Form strong relationships between customers, manufacturers, sales and 3rd party contractors.
• Acts as liaison between the factory and sales office; and the sales office and the customer.
• Maintains accurate written records of internal and external customer correspondence to mitigate project risk.
• Effectively communicates project progress, issues, and financial status to management as required.
• Represents MMS and attends project contractor coordination meetings with owner, general contractor, mechanical contractor, and engineer as necessary to complete project installation and start up per project timeline.
• Manages and maintains project profit margin. Continuously seeks new means, methods or alternate suppliers to control or reduce expense and expedite the project schedule.
• Reviews vendor invoices for technical and commercial compliance prior to approving payment.
• First response and regular site visits for post-delivery problems that include unit installation, start-up, etc. Must be able to accurately communicate technical details to Factory and / or Service to formulate a resolution.
• Oversee and schedule MMS Preventive maintenance agreements.
• Periodically answers engineered equipment application questions from potential customers and other sales channels.
• Coordinates customer-training requirements.
• Coordinates with Project Assistant for project cash-flow management: progress billing, collection support and monitoring, and resource management.
• Ability to handle a variety of other duties and responsibilities as assigned from time to time.
• Flexibility to work outside work hours/weekends, as required. Some travel with occasional overnight stays may be required to attend training customer events or out of town projects.
• Must understand and adhere to MMS core values.

• Bachelor’s degree or equivalent work experience.
• HVAC management experience.
• Five + years related work experience.
• Computer skills experience to include: Microsoft Office suite, Adobe Writer, Visio and basic Windows environment.

• Demonstrated ability to simultaneously handle a large and diverse number of projects and issues with tact, cooperation, and persistence.
• High level understanding of HVAC and HVAC principles from a technical perspective.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Energetic with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
• Ability to work independently.
• Good organizational skills with attention to detail.
• Interpersonal skills to effectively communicate with both internal and external customers.
• Interact professionally with employees, customers, and suppliers.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Able to follow established sales guidelines and procedures.
• Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what’s right and accountable.

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options
• Dental
• HSA with employer matching contributions
• FSA & Limited FSA
• Vision
• Employer paid life/AD&D insurance
• Voluntary life insurance plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer paid short-term disability
• Long-term disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

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