Service & Retention Specialist

At The Fiorito Allstate Agency in Bristol, we believe that insurance is about so much more than just policies and premiumsit is about people. We are a team that truly cares for our neighbors, and we are looking for a Service & Retention Specialist who shares that same heart for service. You will be the friendly voice our clients count on when they have questions or need a little extra guidance. This isn't a role where youll just be pushing paperwork; you will be the bridge between our agency and the community we serve. By proactively reaching out to help families understand their coverage, you are providing them with the gift of peace of mind. We have built an office culture that is collaborative, encouraging, and focused on helping you thrive both personally and professionally. If you are someone who finds fulfillment in making someone elses day a little easier and enjoys building genuine relationships, you will fit right in with our team. We are excited to find someone who wants to grow with us and help us continue setting the standard for local, personalized service in Connecticut.

Salary Range: $40000.00 - $45000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Responsibilities

Handle inbound calls from existing clients with a warm, helpful, and solution-oriented mindset.

Conduct comprehensive reviews of current coverage to ensure every client feels protected and informed.

Identify and address policy gaps by explaining coverage options in a way that is easy to understand.

Manage policy changes, billing inquiries, and general account maintenance with precision.

Focus on building long-term trust so our clients feel supported during both their best days and their most challenging ones.

Collaborate with the sales team to ensure a seamless hand-off and consistent experience for everyone we serve.

Availability to work Monday - Friday from 8:30 AM - 5:30 PM in our Bristol office

Connecticut Property & Casualty Insurance License

Previous experience working in an insurance agency service role

Strong comfort level with computers and navigating multiple browser-based programs

Clear, empathetic, and professional communication skills

High attention to detail when managing policy documentation and updates

Ability to solve problems independently while keeping the clients best interest at heart

Bilingual (Spanish/English) preferred, but not required