Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, Geography, Logistics, Long-Term Care, Multitasking, On Site Support, Schedule Development, Transportation Routing, Typing
Service Scheduler (Routing & Operations)
PurAgain Water
Full-Time | Walnut, CA | $40,000 per year | Growth Opportunity
Job Summary
PurAgain Water is hiring a Service Scheduler to manage daily routing and scheduling for our field technicians.
This role is responsible for assigning jobs, optimizing routes, and ensuring technicians stay fully utilized throughout the day. You will make real-time decisions that impact efficiency, customer experience, and revenue.
This is not a call center or entry-level dispatch role. It requires strong attention to detail, fast decision-making, and the ability to think in terms of time, distance, and priority.
Key Responsibilities
- Review service notes and determine correct job assignments
- Schedule technicians based on location, skillset, and urgency
- Build efficient daily routes using maps, distance, and time windows
- Track and schedule 12-month service replacements accurately
- Maintain 80%+ technician utilization (sit rate)
- Adjust schedules in real time as jobs change or run long
- Communicate clearly with technicians and internal team
- Update CRM with accurate scheduling and service data
Requirements
Required Skills and Qualifications
- Strong reading comprehension and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Comfortable using maps to estimate travel time and distance
- Fast, accurate decision-making in a time-sensitive environment
- Basic computer proficiency (CRM systems, scheduling tools, data entry)
- Typing speed of at least 35 WPM
Preferred Qualifications
- Experience in scheduling, dispatch, logistics, or operations
- Background in field service, delivery, or route planning
- Familiarity with local Southern California geography
Benefits
Compensation and Benefits
- Salary: $40,000 per year
- Full-time, stable position
- Opportunities for growth into operations roles
- Supportive team environment
How Success Is Measured
- Technician utilization (target: 80%+)
- Route efficiency (minimized drive time)
- Scheduling accuracy and low error rate
- Responsiveness to schedule changes
Work Location
Walnut, CA (in-office)
Schedule
Full-time | Monday–Friday
Company Overview
PurAgain Water provides residential water filtration systems with a focus on high-quality service and long-term customer care. Our operations team plays a critical role in delivering consistent, reliable service to our customers.
Apply Today
If you are detail-oriented, think quickly, and can manage time and logistics effectively, apply now and complete the evaluation to be considered.