Job Description
Service Support Specialist
Location: Kennesaw
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $25.00 per hour
Job Description:
- Manage the daily operations of the Customer Care Department to ensure excellent customer service and efficient support.
- Provide technical support for lawn and garden equipment, including troubleshooting, warranty assistance, and repair guidance.
- Serve as the primary contact for third-party service centers, distributors, and customer care partners.
- Develop and maintain technical documentation, including SOPs, repair guides, IPLs, and owner's manuals.
- Support team performance, process improvements, and operational goals while maintaining a high level of customer satisfaction.
- Identify product issues and collaborate with manufacturing teams to improve product quality and service support.
Experience Needed:
- Previous supervisory or team leadership experience.
- Experience supporting hard goods, power equipment, lawn and garden products, or similar industries.
- Familiarity with warranty administration and service network management.
- Experience creating technical documentation, repair guides, and SOPs.
- Inventory management or parts support experience.
Sit/Stand 8 hours
Numbers & Facts
| Location | Kennesaw, GA |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2001 |
About Company
We were built with the mission to be the #1 staffing company that you would refer to a friend. In 2001, our founders, Dan Campbell and Jon Neff combined their mutual passions to create a different kind of staffing business, one that puts people first and builds partnerships that help both businesses and individuals reach their goals.
Since then, we’ve experienced thoughtful, accelerated growth that is fueled by the belief that what we do truly matters to the lives of the people in our communities. Specializing in contact centers, logistics, manufacturing operations, and office support services, our performance is best measured by the loyalty of clients, talent, and employees. With a Net Promoter Score of 73% among clients and 67% among talent, we are over 3x the industry average for talent and over 9x the industry average for clients, putting us in the top 1% of staffing companies.
Skills
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