Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in Rochester, NY.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Service Specialist
Work Location: Rochester, NY
Duration: 4 month contract with option to extend
Hours: Monday-Friday 8:30am-5pm EST
Education/Experience Required: Associate degree
Job Description & Responsibilities :
Delivers quality service to clients who are utilizing the HireRight system for background checks / screening.
They interact via phone, email, chat, and other avenues.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement.
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input, maintaining strong prioritization and organization.
Skills & Qualifications :
Associate degree or higher
2 years or more customer service experience
Comfortable with high-volume outbound/inbound calling
Confident, clear, and professional phone presence
Experience in customer outreach
Resilient and motivated by goals and metrics
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
Numbers & Facts
Location
Rochester, NY
Skills
Background Investigationunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Establish Prioritiesunmatched
HRIS/HRMSunmatched
Mentoringunmatched
Metricsunmatched
Process Improvementunmatched
Salesforce.comunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
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