Description
The Service Supervisor oversees daily shop operations, including scheduling repairs, assigning jobs, and monitoring progress to ensure timely, high-quality service. This role serves as the primary point of contact for customers regarding repair updates, and expected completion timelines. The Service Supervisor is also responsible for maintaining accurate service records and ensuring all documentation is presented professionally while supporting a positive customer experience.
Second shift position, Monday-Friday, Noon-9:00PM.
Responsibilities
- Schedule maintenance and repair work, providing customers with accurate completion time estimates.
- Assign work to technicians and monitor progress to ensure timely and efficient completion.
- Maximize the use of available direct labor hours to improve productivity.
- Serve as a primary point of contact for customer inquiries regarding service work.
- Enter labor time on repair orders and daily reconciliation of clock time versus repair order time.
- Assist with facilitation of work being coordinated with outside vendors and dealerships.
- Maintain parts inventory and process monthly reconciliation.
- Support department workflow to maintain consistent service quality and volume.
- Prepare estimates and communicate customer billback work as needed.
- Monitor repair time versus standards and assist with coaching and developing technicians.
- Perform other duties as assigned by the Service Manager.
Qualifications
- A high school diploma or equivalent is preferred
- Previous exposure to vehicle or machine repair terminology helpful
- The ability to establish clear directions and sets definitive goals to ensure objectives are met
- The ability to identify priorities and plan accordingly to meet deadlines
- Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
- Effectively communicate information in a direct, concise, and unambiguous manner
- Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
- Proven ability to address a variety of business issues that arise in a professional manner
- The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
- Candidate possesses exceptional organizational, multi-tasking, and time management skills