Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Summary
The Service Supervisor supports front-end operations by assisting with customer service, cashier oversight, service desk functions, and daily store execution. This position helps ensure a smooth and efficient checkout experience, resolves customer concerns, supports front-end associates, and promotes a positive shopping environment. The Service Supervisor serves as a leader on duty and helps maintain company standards for service, productivity, and safety.
Key Responsibilities Front-End Operations
- Assist with daily supervision of front-end operations, including checkout lanes, self-checkout, and service desk activities.
- Monitor customer traffic and staffing levels to ensure efficient service.
- Provide support for cashier overrides, returns, refunds, exchanges, and customer transactions.
- Ensure front-end areas remain clean, organized, and customer-ready.
- Support daily operational goals and service standards.
Customer Service
- Deliver exceptional customer service and promote a positive shopping experience.
- Handle customer questions, concerns, and complaints professionally and promptly.
- Assist with complex customer transactions and service-related issues.
- Build customer loyalty through positive interactions and problem resolution.
- Ensure customer service standards are consistently maintained throughout the front end.
Leadership & Team Development
- Provide direction, coaching, and support to cashiers and front-end associates.
- Assist with training new employees on customer service standards and procedures.
- Monitor associate performance and provide constructive feedback.
- Promote teamwork, accountability, and professional conduct.
- Serve as a leader on duty and provide operational support when management is unavailable.
Cash Handling & Compliance
- Assist with cash accountability procedures, register audits, and till balancing.
- Ensure compliance with company cash-handling policies and procedures.
- Support loss prevention initiatives and identify potential areas of concern.
- Maintain confidentiality and accuracy when handling financial transactions.
- Ensure proper documentation of refunds, voids, and other transactional activities.
Safety & Store Standards
- Promote a safe environment for customers and associates.
- Ensure compliance with company policies, procedures, and operational standards.
- Identify and report safety hazards or maintenance concerns.
- Support emergency response procedures when necessary.
- Maintain cleanliness and organization throughout customer service areas.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, customer service, cash handling, or supervisory experience preferred.
- Strong customer service and leadership skills.
- Effective communication and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment.
- Basic computer, cash-handling, and problem-solving skills.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull up to 25-50 pounds.
- Frequent reaching, bending, and repetitive movements.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to move throughout various store departments as needed.
Key Success Factors
- Strong customer service and problem-resolution skills.
- Effective leadership and team development abilities.
- Ability to maintain accuracy and accountability in cash handling.
- Strong organizational and communication skills.
- Commitment to operational excellence and customer satisfaction.
- Focus on safety, professionalism, and store standards.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values