Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Service Supervisor is responsible for supporting the overall operation of the front-end department by delivering exceptional customer service, supervising front-end associates, maintaining service standards, and ensuring efficient checkout operations. This position assists in creating a positive shopping experience through effective leadership, customer engagement, and operational execution while promoting a culture of safety, accountability, and teamwork.
Key Responsibilities Customer Service Leadership
- Deliver and promote exceptional customer service throughout the store.
- Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
- Resolve customer complaints professionally and in a timely manner.
- Foster a customer-first culture among front-end associates.
- Ensure customers receive prompt, friendly, and efficient service.
Front-End Operations
- Supervise daily front-end activities, including checkout lanes, self-checkout, customer service desk, and courtesy clerk functions.
- Monitor customer traffic and adjust staffing to maintain service standards.
- Ensure compliance with cash handling policies and procedures.
- Support execution of company initiatives, promotions, and customer loyalty programs.
- Maintain front-end cleanliness, organization, and operational readiness.
Team Leadership & Development
- Assist with training, coaching, and developing front-end associates.
- Provide daily work direction and performance feedback.
- Support associate engagement through recognition and positive leadership.
- Promote teamwork, accountability, and operational excellence.
- Assist in scheduling and labor management activities as directed.
Compliance & Safety
- Ensure compliance with company policies, safety standards, and operating procedures.
- Monitor adherence to age-restricted sales requirements and other regulatory guidelines.
- Promote a safe environment for customers and associates.
- Report and address safety concerns promptly.
Cash Office & Administrative Support
- Assist with register accountability and balancing procedures.
- Support cash management, deposits, and front-end reporting processes.
- Monitor shortages, overages, and operational variances.
- Maintain confidentiality regarding company and customer information.
Store Support
- Collaborate with department leaders to support overall store operations.
- Assist with special events, seasonal programs, and promotional activities.
- Support store opening, closing, and manager-on-duty responsibilities as assigned.
- Respond to operational issues and customer needs throughout the store.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.