Service Supervisor

Position Purpose:

The Service Supervisor position provides front line support to the student dining component of the operation and assists in other areas as necessary.

Job Duties:

• Supervise daily front-of-house operations in the dining facility, ensuring smooth service flow, station readiness, and prompt issue resolution.
• Manage shift staffing by assigning duty stations, organizing schedules, and coordinating employee meal breaks to maintain full coverage.
• Train, onboard, and mentor front-of-house staff on equipment operation, dining room standards, and service protocols.
• Direct line staff across key operational roles, including access management (door monitoring, transaction processing, student entry), beverage station upkeep, and dining area inventory stocking.
• Enforce strict adherence to food safety, sanitation guidelines, and health code regulations across all dining and servery areas.
• Monitor compliance with internal food use, portion control, and inventory policies.
• Champion workplace safety standards, maintaining high team awareness and ensuring all incident/injury reports are filed within 24 hours.
• Maintain exceptional customer service standards, fostering a welcoming, clean, and responsive environment for students, staff, and guests.
• Oversee dining room presentation, ensuring stations, tables, and chairs are consistently sanitized, stocked, and reset.
• Coordinate front-of-house promotional materials, including rotating table announcements and signage.
• Champion campus environmental initiatives by overseeing effective waste reduction, composting, and recycling practices.
• Foster an inclusive, supportive workplace culture built on open two-way communication and appreciation for diversity.
• Represent front-of-house operations at monthly department town meetings, Manager-on-Duty (MOD) briefings, and sector alignment sessions.
• Provide cross-functional support to other dining, catering, or event operational areas as business needs dictate.

Minimum Qualifications:

Education

• High School diploma
• Driver's license required
• Serve Safe certification preferred

Experience

• Previous food service experience.
• Previous experience in a collegiate food service environment desired.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Outstanding customer service skills and the demonstrated ability to develop positive relationships with individuals and groups with varying backgrounds.
• Ability to work as part of a dynamic management team that embraces communication and inclusiveness is essential.
• Demonstrated ability to teach and train others with varying levels of experience.
• Exemplary organizational, time management, negotiation, and conflict resolution skills.
• Ability to multitask and meet deadlines.
• Understands and thrives in a high volume food service environment.

Benefits:  

Hiring Range:  The hiring range for this position is $19.64 to $24.54. Placement within the range depends on experience and other factors. This position may be eligible for shift differential pay of $.50 dependent upon assigned shifts.