Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Summary
The Service Supervisor is responsible for supporting front-end operations, leading customer service associates, and helping ensure an exceptional shopping experience for customers. This position assists with daily service execution, cashier oversight, operational compliance, cash-handling procedures, and associate development. The Service Supervisor works closely with store leadership to maintain efficient operations, high customer satisfaction, and adherence to company standards.
Key Responsibilities Front-End Leadership
- Supervise daily front-end operations and customer service activities.
- Provide direction and support to cashiers, courtesy clerks, and service associates.
- Monitor checkout efficiency and customer wait times.
- Ensure adequate staffing and front-end coverage throughout the day.
- Assist in coordinating breaks, lunches, and workflow assignments.
Customer Service
- Deliver exceptional customer service and promote a customer-first culture.
- Address customer concerns, complaints, and service issues in a timely and professional manner.
- Assist customers with returns, exchanges, refunds, and special requests.
- Promote loyalty programs, store initiatives, and customer engagement opportunities.
- Foster a welcoming and positive shopping environment.
Associate Development
- Assist with training, coaching, and onboarding front-end associates.
- Reinforce customer service standards and operational expectations.
- Provide performance feedback and recognize associate achievements.
- Promote teamwork, accountability, and professional growth.
- Support store leadership in maintaining associate engagement.
Cash Handling and Compliance
- Assist with cash office responsibilities, register accountability, and till audits.
- Ensure proper cash-handling procedures are followed.
- Monitor compliance with company policies and operational standards.
- Support front-end audits and documentation requirements.
- Assist in reducing operational errors and shortages.
Safety and Loss Prevention
- Promote a safe environment for customers and associates.
- Support loss prevention efforts through awareness and operational compliance.
- Ensure associates follow safety procedures and company guidelines.
- Report and address safety hazards, incidents, and operational concerns.
- Assist with emergency response procedures when necessary.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, customer service, cashier, or supervisory experience preferred.
- Strong leadership and customer service skills.
- Basic math, cash-handling, and computer proficiency.
- Ability to work effectively in a fast-paced retail environment.
Knowledge, Skills, and Abilities
- Strong leadership and team-building skills.
- Excellent customer service and conflict-resolution abilities.
- Effective verbal and written communication skills.
- Strong organizational and time-management capabilities.
- Ability to multitask and prioritize responsibilities.
- Problem-solving and decision-making skills.
- Attention to detail and commitment to operational excellence.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequent reaching, bending, and light lifting of up to 25 pounds.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Frequent interaction with customers, associates, and leadership teams.
- Ability to operate registers, computers, and other store equipment.
Success Measures
- High levels of customer satisfaction and service execution.
- Efficient and accurate front-end operations.
- Compliance with cash-handling and operational standards.
- Effective supervision and development of service associates.
- Safe and secure store operations.
- Consistent execution of company policies, procedures, and service expectations.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values