Service Support Coordinator

Hansel Subaru is looking for a Full-Time Service Support Coordinator to work in our Santa Rosa facility! The right candidate will have professional telephone manners, be great with people, and customer service experience.

Pay Range

The Service Coordinator position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $23.00.

Responsibilities and Duties

• Schedule, confirm, and manage customer appointments using internal systems
• Coordinate with service staff to ensure timely and efficient service delivery
• Monitor appointment flow and adjust schedules as needed to maximize efficiency
• Greet our customers with a smile as they arrive
• Answer a multiple line phone system
• Complete service documents as necessary
• Create service appointments and make follow-up calls
• Assist in managing the service loaner fleet
• Embody hospitality every day in every way
• Work well in a fast-paced environment
• Assist with other dealership needs as assigned

Qualifications and Skills

• Experience with Appointment coordinating is a plus!!
• Customer Service Experience
• Multiple-line telephone experience is important
• Manage/deescalate high stress calls
• Able to meet and greet the public with enthusiasm
• Display the highest level of professionalism
• Must be reliable and punctual
• Able to utilize computerized tracking systems
• Previous Service or Phone experience within a dealership is a huge plus
• Team player with a positive attitude
• Pass a drug test
• Pass a criminal background screening
• Be able to work Full Time Monday-Friday

Benefits and Perks

• Medical Benefits
• Dental Plan
• Vision Plan
• 401-K
• 401-K Employer Contributions
• Flexible Spending Plans
• Employee Discounts on vehicles, service and parts

Learn More

We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU