Service Support Representative

• Current Openings
• Veterans Program
• Working With Indotronix
• Referral Program

All current openings

Service Support Representative

• Location: Santa Clara, California 95054
• Work model: On-site
• Posted August 17, 2026
• Job ID: JPC - 207960

Easy ApplyApply Now

Job Description

Onsite- Monday thru Friday 8am-5pm

Key responsibilities include:

Monitor designated customer support channels and triage incoming external customer inquiries in a timely manner.

Log inquiries into the appropriate systems and capture complete customer, product, serial number, site, and request information.

Assess the nature of each request and direct inquiries to the appropriate Service, Technical Support, Quality, Commercial, Order Management, or other internal team.

Facilitate customer complaint intake by gathering required information and routing the complaint through the established quality process.

Facilitate return material authorization (RMA) intake for repair, calibration, evaluation, or return requests and coordinate required information for processing.

Respond to general information and status requests when information is available and escalate requests requiring specialized support.

Acknowledge customer requests, communicate next steps, and follow up on open items until ownership has been successfully transferred or the request is resolved.

Identify urgent, critical, or time-sensitive customer issues and escalate them to the appropriate team or manager.

Maintain accurate inquiry records and support reporting, process documentation, and other assignments or projects as directed by the supervisor.

Education

Preferred: Bachelor's Degree preferred with 1-3 years' experience.

Experience

• Experience in the Biotech/Pharma fields a plus
• Prior customer service experience
• Knowledgeable with MS Office
• Experience working with different ERPs
• Salesforce experience

Knowledge, Skills, Abilities

• Able to solve problems, assess requests and understand when to escalate
• Strong attention to detail and ability to accurately document customer information
• Ability to work well under deadlines and multitask
• Excellent verbal and written communication skills.

Easy ApplyApply Now

Interested in this role?

Easy ApplyApply Now

Job details

Job ID JPC - 207960

Location Santa Clara, California, United States

Work Model On-site

Job Type Contract

Experience 2-5 years

Industry Healthcare - Health Services

Pay Rate $35 - $40 (Hourly)

Posted August 17, 2026

Skills Customer Service

Share this job

*