Service Tech

Donald Smith Company | Headland, AL | Full-Time

Donald Smith Company is hiring a full-time Service Tech in Headland, AL.

Donald Smith Company is a family-owned and operated water well drilling and pump repair company that has been in business for over 80 years.

As a Service Tech, you will primarily perform service, troubleshooting, and repair work, helping customers resolve residential plumbing, electrical, and water system issues. This role requires strong problem-solving skills, good communication, and a customer-focused approach. You must also be willing to participate in an on-call rotation and travel out of town periodically to support field crews and complete repair work.

Responsibilities

• Perform residential plumbing, electrical, and water well pump service and repair work.
• Troubleshoot issues, identify the cause of problems, and complete repairs efficiently.
• Communicate professionally with customers, including handling complaints and working with upset or frustrated customers.
• Provide recommendations for repairs and services and assist with sales opportunities.
• Participate in an on-call rotation for weekend emergency service calls.
• Work independently after completing initial training with an experienced team member.
• Follow company safety procedures and maintain a professional approach when working at customer locations.

Qualifications

• Valid driver's license with a clean driving record required.
• At least 2 years of relevant work experience in service, plumbing, electrical, pump repair, or a related technical field.
• Knowledge of residential plumbing and electrical systems preferred.
• Strong communication and customer service skills, including the ability to handle difficult customer interactions professionally.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently after training.
• Willingness to work approximately 45–55 hours per week, including occasional extended days and scheduled weekend on-call rotations.
• All employees are subject to DOT random drug testing.

Preferred Experience, But Not Required

• Residential plumbing and electrical repair experience.
• Experience servicing water well pumps or related equipment.
• Experience with small cranes, pulling rigs, or similar equipment.
• Previous experience in a field service or customer-facing repair role.

Hours & Travel

• Regular schedule is Monday–Friday, 6:30AM- 4:30 PM. Some days may run later depending on service needs.
• Expected schedule of approximately 45–55 hours per week.
• Weekend on-call rotation runs from Friday morning through Thursday night, with weekend coverage approximately once per month.
• Out-of-town travel is very rare.

Pay & Benefits

• $18–$22 per hour, based on experience.
• 1.5% commission on sales generated by the employee.
• $40 additional pay for weekend on-call coverage.
• Cell phone provided or cell phone allowance.
• Medical, dental, vision, and life insurance.
• 401(k), paid vacation, and 8 paid holidays.
• Career growth opportunities.

If you are interested in learning more about a career with Donald Smith Company as a Service Tech, apply today!

#INDPE2023