Service Technician I

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

This role requires an active Iowa Fire License and EL06 license or must be very close to getting their EL06 License.

Job Duties

• Respond to service calls, inspections, and trouble tickets for fire alarm, intrusion, access control, and video surveillance systems to ensure customer systems remain operational and compliant.
• Diagnose, troubleshoot, and repair system faults in the field, working independently or alongside other technicians to restore system functionality.
• Perform scheduled preventive maintenance, testing, and inspections on life safety and electronic security systems in accordance with manufacturer specifications and applicable codes.
• Configure, program, and make routine system changes including user permissions, access control databases, panel programming, and device configuration.
• Document all service activity, repairs, inspections, and system modifications accurately within company service management and reporting platforms.
• Complete detailed service reports and technical documentation that clearly communicate system conditions, deficiencies, corrective actions, and recommendations to both technical and non-technical customers.
• Test system operation following repairs, programming changes, upgrades, or device replacements to verify proper performance and code compliance.
• Install, commission, and support software, firmware, and hardware upgrades for fire alarm, access control, intrusion detection, and video monitoring systems.
• Assist with system expansions, device additions, major modifications, and equipment replacements while maintaining adherence to safety standards, company procedures, and applicable fire and security regulations.
• Provide professional customer support on-site by explaining system operation, identifying potential issues, and recommending corrective actions or improvements.

Minimum Requirements

• High School diploma required or equivalent.

• Familiarity installing and troubleshooting low voltage equipment.

• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms

• Fire alarm experience:

• Bosch, Silent Knight highly preferred.

• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.

• ESA Certified Alarm Technician Required

• Iowa Fire Protection System License through the Iowa Department of Inspections, Appeals, and Licensing (DIAL) Required

• NTS Certified Service Technician preferred

• Strong working knowledge of Microsoft Office

• Strong written and verbal communications skills

• Excellent problem solving and analytical skills.

• Excellent time management skills

• Positive attitude and strong work ethic

• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Paid company training
• Company Vehicle
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.