Fireside Hearth and Home (FHH) is looking to add a Service Technician in Madison, WI.
Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.
We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.
Responsibilities
Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
Initiate fireplace startups and perform homeowner orientations.
Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
Effectively communicate with customers to ensure services are completed and meet quality standards.
Follow all company Safety standards and procedures.
Qualifications
No experience repairing fireplaces required – you will work with an experienced technician to learn on the job.
Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
HVAC or electrical knowledge is a plus.
Candidates must be able to lift 50+ lbs.
High School Diploma or equivalent.
You must be 18 years of age, have a valid driver's license and meet our driving standards.
Tablet/Computer experience.
What is in it for you?
Competitive compensation with opportunities for growth
Medical, Dental, Vision Insurance
401k with 6% match
Cash Profit Sharing (after one year of employment)
Discounted Stock Purchase Plan
Paid Time Off
Paid Holidays
Tuition Assistance
This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation.
In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Numbers & Facts
Location
Madison, Wisconsin
Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Electricityunmatched
HVACunmatched
Hand Toolsunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Maintenance Servicesunmatched
Problem Solving Skillsunmatched
Quality Metricsunmatched
Retailunmatched
Safety Processunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Startupunmatched
Stock Purchase Plansunmatched
Tablet PCunmatched
Vision Planunmatched
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