Service Technician | Road Service

Mountain View, California

1 day ago

Job Description

About ABC Companies:
ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Title: Service Technician – Road Service

Reports To: Operations Manager
Schedule: Monday – Friday, 12:00 PM - 8:30PM

Salary Range: $37.00 - $67.00 per hour

This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job-related skills, experience, applicable education or training, and other relevant factors.

Position Overview

The Service Technician is a skilled, hands-on technical role responsible for independently diagnosing, troubleshooting, repairing, and maintaining motorcoaches and other commercial vehicles. The position requires strong mechanical, electrical, and diagnostic capabilities, including the ability to identify and resolve complex vehicle issues, perform preventive maintenance and repairs, and respond to road calls and on-site service needs. The Service Technician takes ownership of assigned work from diagnosis through completion while maintaining ABC Companies’ standards for safety, quality, documentation, and customer service.

Key Responsibilities

Vehicle Diagnostics & Repair

Inspect, diagnose, repair, and maintain motorcoaches, commercial vehicles, and other equipment as assigned.
Independently troubleshoot mechanical, electrical, electronic, hardware, and software issues to identify root causes and determine appropriate repairs.
Use diagnostic software, scan tools, electrical test equipment, service information, and other technical resources to isolate faults and verify repairs.
Perform scheduled and urgent road calls and on-site service to diagnose and repair vehicle and equipment issues away from the shop.
Assess issues at customer or roadside locations, determine whether repairs can be completed on-site, and communicate parts, towing, escalation, or follow-up service needs to Service leadership.
Complete preventive maintenance, routine service, and repairs across mechanical, electrical, HVAC, and related vehicle systems in accordance with manufacturer guidelines and company standards.
Perform body, frame, and interior component repairs or replacements as assigned and within technical capabilities.
Identify required parts, components, and materials and coordinate with Parts personnel to support timely repairs.
Verify completed work and communicate additional repair needs or unresolved concerns to Service leadership.

Documentation & Work Order Management

Accurately document diagnostic findings, repairs performed, parts used, and other required information in work orders using company shop systems and software.
Maintain accurate time and attendance records and properly document labor associated with assigned work.
Communicate repair progress, parts needs, and potential delays to the Shop Foreman or appropriate Service leadership.
Manage assigned work efficiently while maintaining attention to repair quality and established completion expectations.

Safety, Quality & Team Collaboration

Maintain a safe, clean, and organized work environment.
Follow company safety policies, procedures, and established repair practices.
Comply with applicable EPA, OSHA, DOT, and other federal, state, and local requirements.
Work collaboratively with fellow technicians, Parts personnel, and Service leadership to support shop productivity and customer needs.
Demonstrate professionalism, dependability, and accountability while upholding ABC Companies' core values.

Training & Continuous Development

Continuously develop technical knowledge and troubleshooting skills through hands-on experience, training, and available professional development opportunities.
Stay current with applicable diagnostic tools, repair procedures, and evolving commercial vehicle technologies.
Maintain required certifications and pursue additional technical qualifications as appropriate.
Support changing operational needs, including occasional travel, overtime, or weekend work as required.
Perform additional duties and special projects as assigned.

Qualifications

2–4 years of diesel, motorcoach, transit, or heavy commercial vehicle maintenance and repair experience preferred.
Demonstrated ability to independently diagnose and repair mechanical, electrical, electronic, hardware, and software issues.
EPA refrigerant handling certification required or ability to obtain within 30 days of hire.
Valid driver's license required; Class B CDL with Passenger Endorsement preferred.
Must possess the personal tools necessary to perform assigned work.
Ability and willingness to perform road calls and field service assignments and to work occasional overtime, weekends, or travel as operational needs require.

Skills

Advanced vehicle diagnostics and independent troubleshooting
Diesel, mechanical, electrical, electronic, hardware, and software repair
Diagnostic software, scan tools, electrical test equipment, and shop systems
Preventive maintenance, repair planning, and quality workmanship
Clear work order documentation, communication, and teamwork
Safety compliance, organization, dependability, and field-service readiness

Physical Demands

Ability to move items weighing at least 100 pounds, with appropriate assistance or equipment as required.
Ability to stand, walk, bend, kneel, crouch, reach, climb, and move frequently throughout the workday, potentially 80–100% of the shift.
Ability to safely enter, exit, and work inside and around motorcoaches and other commercial vehicles.
Ability to operate hand tools, power tools, diagnostic equipment, and other service equipment.
Ability to work indoors and outdoors for extended periods under varying environmental conditions.

Numbers & Facts

Location	Mountain View, California
Industry	Travel, Transportation and Tourism
Company Size	500 to 999 employees
Year Founded	1950
Website	http://www.abc-companies.com

About Company

In an industry dominated by corporate-controlled competitors, ABC remains a family-owned and operated business. Throughout our history, ownership of ABC Companies has stayed with the Cornell family, beginning with founder Clancy Cornell and currently under the senior leadership of Cornell family members.

Since its inception over five decades ago, ABC Companies has grown exponentially to become a leader in motorcoach and transit equipment sales and service. By offering a comprehensive array of after sales support services including live tech support via the ABC CustomerCare call center; live and interactive parts sales and sourcing; complete vehicle maintenance, refurbishment and mechanical services and private and municipal equipment leasing and financing through ABC Financial Services, we continue to sustain our leadership position.

Skills

Class B Licenseunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Diagnostics Solutions/Softwareunmatched
Documentationunmatched
Driver's Licenseunmatched
Electrical Componentsunmatched
Electricityunmatched
Environmental Protection Agency (EPA)unmatched
Equipment Maintenance/Repairunmatched
Hand Toolsunmatched
Hardware Repairunmatched
Heavy Equipment/Vehiclesunmatched
Identify Issuesunmatched
Leadershipunmatched
Lift/Move 100 Poundsunmatched
Maintenance - Electricalunmatched
Maintenance - HVACunmatched
Maintenance Servicesunmatched
OSHAunmatched
On Site Supportunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Root Cause Analysisunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Team Playerunmatched
Telephone Skillsunmatched
Test Equipmentunmatched
Time Managementunmatched
Truck Driverunmatched

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