Service Technician

Position Overview: This hands-on role is responsible for diagnosing, repairing, testing, and preparing computers, laptops, and related hardware for deployment and shipment. The technician will play a critical role in maintaining service quality, minimizing device downtime, and ensuring efficient processing of customer equipment. The ideal candidate enjoys problem-solving, working with technology, and following detailed repair procedures in a fast-paced production environment.

Essential Job Duties & Responsibilities:

• Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.

• Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.

• Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.

• Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.

• Document repair issues and communicate with Project Leads.

• Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.

• Repackage and label repaired devices for shipping.

• Support continuous improvement initiatives and follow process guidelines.

Qualifications & Requirements:

• Previous experience in electronics repair or IT support preferred.

• Comfortable working with handheld devices, hardware, and software.

• Strong attention to detail and ability to follow technical procedures.

• Effective communication and teamwork skills.

• Soldering experience is a plus.

• High school diploma or equivalent; technical certification a bonus.

• Must be able to sit or stand for extended periods.

• Ability to handle small parts and tools with precision.

• Capable of lifting up to 30 lbs. as needed.

• Comfortable working in a technology repair environment.

• Must adhere to safety and operational protocols.