Service Technician TPG

Summary of Responsibilities 

The Service Technician is to assist the Lead Service Technician in maintaining the physical integrity of the community. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Maintenance Technician will carry out assigned duties in a safe manner and other duties as requested by the Community Manager. 

 

Key Performance Indicators 

A successful Service Technician will routinely achieve the following performance metrics: 

Maintenance expenses within the Community’s Maintenance Budget 

Work Order completion within 3 days of submission 

Make Ready completion within 5 days of moveout 

Monthly completion of Hug-a-Building and Preventative Maintenance Work Orders 

 

Core Values 

A Service Technician must embody the following unchanging values: 

Integrity: perfectly honest and dependable with highest level of work quality 

Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness 

Work Ethic: punctual and task oriented producing a high quantity of work 

Teamwork / Respectfulness: assists in team responsibilities; receptive of feedback / mentorship 

 

Technical Responsibilities 

Make Readies: make ready process, float and texture, hardware installation, flooring, paint, cabinetry, plumbing fixtures, caulking, windows 

Completes the MAKE READY PLANNING & PUNCHLIST prior to commencing work in a make ready by using the right-hand method 

Obtains approval of the MAKE READY PLANNING & PUNCHLIST prior to commencing work 

Utilizes the MAKE READY PLANNING & PUNCHLIST during the make ready by initializing completed scopes 

Completes independent quality reviews for the MAKE READY PLANNING & PUNCHLIST 

Complies with Company’s MAKE READY STANDARDS 

Appliances: dishwasher, refrigerator, washer, dryer, garbage disposal, oven, range 

Follows industry troubleshooting standards to repair and refurbish appliances instead of replacing 

Plumbing: boilers, hot water heaters, galvanized / copper / PVC, natural gas systems 

Follows industry troubleshooting standards to repair leaks or dislodge clogs 

Follows industry standards when welding 

Electrical: 3-way switch, GFCI, aluminum, breakers, fuses, tracing 

Never violates Company’s ENERGY ISOLATION Life Saving Rule 

Employs proper lock-out-tag-out techniques  

HVAC: CPA certification, compressor, condenser, air handler, heating element, electrical system and thermostat 

Adheres to Company’s HVAC TROUBLESHOOTING PROCEDURE 

Maintains a REFRIGERANT INVENTORY LOG in accordance with Operational Excellence 

Changes all HVAC filters at a community each quarter 

Swimming Pool: CPO certification, chemical balancing, rotating equipment 

Maintains a daily POOL OPERATOR LOG in accordance with Operational Excellence  

Construction: woodwork (framing, fencing), metalwork (welding) and concrete work 

Never violates Company’s WORKING FROM HEIGHTS Life Saving Rule 

Emergencies and On Call: 

Responds to emergencies and urgent service requests when on-call or during disasters 

Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs 

Other: 

Maintains outstanding daily community cleanliness, curb appeal, and security (i.e., locking maintenance shops, changing unit keys) 

Plans, schedules, and manages completion of Service Requests within 3 days of submissions 

Procures materials and parts through qualified vendors by preplanning work and utilizing supplier distribution services 

Always follows Company Personal Protective Equipment standards 

Audits Tools & Equipment Inventory on a weekly basis 

Complies with Operation and Maintenance Procedure for Asbestos, Lead, and Mold 

Complies with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist 

 

Education and Experience 

High school diploma or equivalent, preferred 

Related experience preferred 

CPA certified, preferred 

CPO certified, preferred 

Physical Requirements:  

Prolonged periods standing and walking 

Must be physically able to climb ladders, bend, or crawl into awkward spaces 

Must be able to lift up to 75 pounds at a time 

Must be willing and able to work scheduled weekends and rotational on call  

Must have personal hand tools and some equipment as dictated by needs of the community 

Must have a personal smartphone device where apps can be utilized 

 

Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Service Technician. It should also be noted that some responsibilities and duties might not be specifically addressed.