Service Technology Engineer - Solutions

Brief Job Description

We are seeking a Service Technology Engineer - Solutions to support the development, introduction, and continuous improvement of integrated solutions that combine power, cooling, monitoring, and controls. This role is responsible for ensuring service readiness, integrating emerging technologies, and driving operational excellence for comprehensive solutions. The engineer will collaborate with R&D, product management, and service teams to implement serviceability standards, develop technical documentation, and support innovation initiatives that enhance the performance and reliability of Vertiv's solutions portfolio.

Responsibilities

• Collaborate with R&D engineering and product management to implement serviceability standards and the Global Serviceability Specification in new integrated solutions.
• Participate in design reviews, product reviews, and phase-gate sessions to represent service requirements and provide feedback to engineering and management.
• Develop and maintain maintenance procedures, troubleshooting guides, and service documentation for integrated systems combining power, cooling, monitoring, and controls.
• Support logistics with spare parts planning, research, and sourcing for new and existing solution components.
• Validate service processes through lab-based testing and first-article evaluations for integrated solutions.
• Provide technical input for service plans and ensure readiness for field deployment.
• Contribute to the integration of emerging technologies such as predictive analytics, IoT-based monitoring, and digital service platforms to improve service efficiency and operational excellence.
• Monitor industry trends, regulatory standards, and best practices for integrated solutions to incorporate advancements into service strategies.
• Support the development and maintenance of a cohort of subject matter experts to drive innovation and continuous improvement within the service organization.
• Foster cross-functional relationships with regional service teams, global business units, and external partners to capture feedback and drive service enhancements.
• Participate in pilots and validation of new integrated solutions, ensuring alignment with business objectives and customer needs.
• Maintain a customer-centric approach and contribute to a culture of safety, integrity, and teamwork.

Qualifications

• Bachelor's degree in Electrical, Mechanical, or Systems Engineering or related field.
• 5+ years of experience in service engineering, technical support, or product development for integrated solutions.
• Strong understanding of power systems, cooling technologies, monitoring platforms, and control systems.
• Experience with predictive analytics, IoT ecosystems, and digital service platforms is preferred.
• Ability to interpret electrical diagrams, mechanical drawings, and system schematics.
• Excellent communication, organizational, and documentation skills.
• Proficiency in Microsoft Office and collaboration tools.
• Occasional travel for internal reviews, pilots, and training (up to 15%).